Business Systems & AI Automation Lead

London Fire Solutions; Gillingham; In loco; GBP 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Office-based in Gillingham

Hybrid work option after probation

Descrizione del lavoro

London Fire Solutions in Gillingham, Kent, is recruiting a Business Systems Manager to own and optimise core systems, integrations and management information. You’ll work with HubSpot, OneTrace, Aeromark and Microsoft 365 to deliver accurate, real-time data and streamlined workflows.

This is a hands-on, commercially minded role reporting to the Managing Director. The successful candidate will design automation, dashboards and KPIs, lead system improvements, and coordinate with departments and

Competenze

• Proven experience managing and improving business systems within a growing business.
• Strong CRM or operational management systems experience, ideally HubSpot.
• Experience with systems integration, APIs and workflow automation.
• Experience developing management dashboards and reporting.
• Good working knowledge of Microsoft 365 and SharePoint.
• Ability to manage external IT suppliers and deliver projects to agreed timescales and budgets.
• Strong communication, organisational and problem-solving skills, with a practical, hands-on approach.

Mansioni

• Manage and continuously improve our core business systems, including HubSpot, OneTrace and Aeromark.
• Develop integrations between systems using APIs and other appropriate technologies.
• Work with departments to improve workflows, eliminate duplicated administration and maintain accurate data.
• Ensure systems are used consistently and effectively across the business.
• Develop meaningful KPIs and live management dashboards covering operational, commercial and financial performance.
• Build automated reporting using Power BI or existing reporting platforms.
• Identify and implement opportunities to improve productivity through automation and AI.
• Develop a systems improvement roadmap, prioritising projects and measuring their benefits.
• Oversee Microsoft 365, SharePoint, document management and user access.
• Manage external IT providers, supplier contracts, cybersecurity and technical support.
• Support UK GDPR, Cyber Essentials and ISO management system requirements.
• Ensure systems capture and retain accurate installation, certification and compliance records, including BM TRADA, FIRAS and applicable Building Safety Act requirements.
• Lead systems projects and provide practical training and support to office and operational teams.

Conoscenze

HubSpot CRM

Systems integration

APIs

Dashboard reporting

Microsoft 365

SharePoint

External IT suppliers

Communication skills

Problem-solving

Strumenti

Power BI

Descrizione del lavoro

London Fire Solutions in Gillingham, Kent, is recruiting a Business Systems Manager to own and optimise core systems, integrations and management information. You’ll work with HubSpot, OneTrace, Aeromark and Microsoft 365 to deliver accurate, real-time data and streamlined workflows.

This is a hands-on, commercially minded role reporting to the Managing Director. The successful candidate will design automation, dashboards and KPIs, lead system improvements, and coordinate with departments and