Business System Support Analyst

dnata Catering UK; Hounslow; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is looking for a System Support Analyst to join their dynamic Business Systems team. This role involves providing consultancy and support for IT systems, enhancing existing applications, and rolling out new solutions to optimize business processes. With a focus on collaboration and problem-solving, you'll work closely with senior analysts and vendors to ensure the effective use of technology across the organization. If you're passionate about leveraging IT to drive efficiency and improve profitability, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork.

Qualifications

• Strong knowledge of business systems and processes.
• Ability to adapt to changing business needs.
• Experience in supporting end users with application issues.

Responsibilities

• Provide consultancy and support for IT systems.
• Collaborate with analysts to enhance applications.
• Work on BI initiatives and master data management.

Skills

Microsoft Office

Analytical Skills

Problem Solving

Organizational Skills

Team Player

ERP Knowledge

HR Knowledge

Finance Knowledge

Supply Chain Knowledge

Tools

oWMS

CBASE

SAP

Kronos

ADP

Job description

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

We are looking to add capacity to our Business Systems team as we look to embark on a period of significant change, both in terms of enhancing existing systems and rolling out new systems to improve business processes, information, and profitability.

The main focuses of the role are:

• To provide consultancy and support the business through the effective use of IT Systems that are managed by the UK IT Group
• To collaborate with senior systems analyst colleagues in supporting and developing the existing application and end user base across the business, in particular warehouse management, ERP, T&A and finance
• To provide expertise in business system change projects to enhance functionality in existing systems and/or roll out new systems, in particular HR, Finance and Resource Management
• To review changing business needs and, where appropriate, progress change requests through the relevant business owner and/or suppliers.
• To work on BI initiatives, understanding business data and assisting in making it available for warehousing and reporting

What you'll be doing:

• To develop and maintain a sound working knowledge of business systems and processes
• Working with systems vendors and systems analyst colleagues to support end user base with application issues (oWMS, CBASE, SAP, Kronos, ADP)
• Administration processes e.g. access control, change management
• Participate in testing new software releases
• Assist with master data management
• To work with the Business Systems team on the projects to rollout new systems, including HRIS, RMS

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you’ll have:

• Knowledge of Microsoft Office especially Excel.
• Excellent analytical and problem solving skills.
• Excellent organisational skills.
• Understanding of complex information and requirements.
• Good prioritisation skills and be flexible enough to adapt plans.
• A good team-playing mentality.
• International experience an advantage.
• Self-developing to reach target goals set.
• Existing knowledge in ERP, HR, Finance, Supply Chain an advantage
• Able to travel to locations at short notice.

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Food and Beverage Services and Airlines and Aviation

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