Senior Business Systems Support Analyst - Acturis Platform

Job Description

Senior Business Systems Support Analyst - Acturis

Hybrid Working - 1 Day Per Week in Milton Keynes

We're looking for an experienced Senior Business Systems Support Analyst to play a vital role in supporting Acturis and other core insurance systems. This role is a key SME position, offering 2nd line support, driving improvements, and mentoring others within the team.

Key Responsibilities

1. Deliver management information to senior leadership.
2. Provide key support for projects leveraging Acturis as a core back-office system.
3. Assess Acturis system updates and coordinate related tasks with the Applications Manager.
4. Translate technical upgrades into user-friendly guides and deliver training to Super Users.
5. Maintain accurate system configuration records.
6. Analyse and improve current business processes, identifying opportunities for automation and workflow enhancements.
7. Gather feedback and enhancement suggestions from users and liaise with Acturis.
8. Share best practices, tips, and guidance with Super Users.
9. Create and execute test scripts to support UAT for new features or documentation.
10. Deliver responsive 2nd line support through the internal Acturis helpdesk.
11. Maintain the helpdesk log, ensuring timely resolution and proper escalation of issues.
12. Identify and address recurring issues, training gaps, or system improvement needs.
13. Support the document templates team as needed.
14. Provide mentorship to junior team members in Acturis.

Skills & Attributes

1. Minimum of 5 years' experience supporting Acturis (essential).
2. Background in a similar support or systems administration role.
3. Strong knowledge of the insurance sector and how the business operates.
4. Awareness of regulatory frameworks (e.g. GDPR, FCA, TCF) is a plus.
5. Previous experience in insurance or financial services is ideal.
6. Excellent verbal and written communication skills.
7. Ability to explain technical concepts clearly to non-technical users.
8. High attention to detail and accuracy.
9. Strong time management and organisational skills.
10. Skilled negotiator and confident communicator across all stakeholder levels.
11. Proficient in Microsoft Office applications.
12. Willingness and ability to mentor and develop colleagues.