Business Support Team Leader

NQual; Warrington; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in education administration is seeking a Business Support Team Leader in Warrington. This role involves overseeing a team, ensuring efficient service delivery, and fostering a positive team culture. The ideal candidate will be proactive and organized, driving operational excellence and compliance across administrative functions.

Qualifications

• Experience in leading a team of administrative professionals.
• Ability to oversee administrative processes and ensure compliance.

Responsibilities

• Manage the business support team and allocate tasks effectively.
• Ensure accurate and timely delivery of core administrative functions.
• Act as a key point of contact for internal and external stakeholders.

Skills

Organised

Proactive

Leadership

Collaboration

Job description

NQual Warrington, England, United Kingdom

Business Support Team Leader

NQual Warrington, England, United Kingdom

6 days ago Be among the first 25 applicants

Direct message the job poster from NQual

The Business Support Team Leader plays a key role in overseeing and enhancing the efficiency of administrative and support functions across the organisation. This position is responsible for leading a small team of administrative professionals, ensuring effective service delivery to internal departments and external partners. The ideal candidate is highly organised, proactive, and confident in leading and motivating a team to deliver operational excellence.

The Business Support Team Leader will uphold NQual values, Innovation, Maximisation, Passion, Accountability, Collaboration and Trustworthiness.

Duties and Responsibilities

·Provide day-to-day line management of the business support team, including performance management, training, and development.

·Allocate tasks and workloads effectively to ensure consistent delivery of high-quality administrative support across the organisation.

·Foster a positive, solutions-focused team culture that values collaboration, accountability, and continuous improvement.

Operational and Administrative Oversight

·Oversee administrative processes including document management, data entry, reporting, and customer service.

·Support the development and maintenance of internal systems, procedures, and workflows to improve efficiency.

·Ensure accurate and timely delivery of core functions such as registrations, certifications, scheduling, and record-keeping.

Stakeholder Engagement

·Act as a key point of contact for internal teams and external stakeholders, ensuring high standards of communication and support.

·Coordinate with other departments to support cross-functional projects and resolve operational issues.

Compliance and Quality Assurance

·Ensure that business support activities are compliant with internal policies, data protection regulations, and external standards (e.g., Ofqual or industry regulators).

·Contribute to audits and quality reviews, maintaining accurate records and documentation.

·Identify areas for improvement in business support practices and lead initiatives to enhance service delivery.

·Monitor key performance indicators (KPIs) and prepare regular reports for senior management.

·Review and improve divisional processes, championing the SLA’s (48-hour turnaround in response to queries, End-Point Assessment Results within 10 working days) to enhance further the robustness, efficiency, and effectiveness of the customer and learner experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Education Administration Programs

Referrals increase your chances of interviewing at NQual by 2x

Get notified about new Business Team Lead jobs in Warrington, England, United Kingdom.

Knutsford, England, United Kingdom 1 month ago

Knutsford, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 1 week ago

Knutsford, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 2 weeks ago

Macclesfield, England, United Kingdom 4 weeks ago

Manchester Area, United Kingdom 2 weeks ago

Merseyside, England, United Kingdom 2 days ago

Sale, England, United Kingdom 1 month ago

Liverpool, England, United Kingdom 1 day ago

Prescot, England, United Kingdom 1 day ago

Senior Business Analyst - Technology and Transformation

Liverpool, England, United Kingdom 1 day ago

Cheshire East, England, United Kingdom 4 weeks ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 19 hours ago

Manchester, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 3 weeks ago

Wirral, England, United Kingdom 4 weeks ago

Salford, England, United Kingdom 4 weeks ago

Advisory Senior Manager - UK wide in rapidly growing independent

Manchester, England, United Kingdom 16 hours ago

Manchester, England, United Kingdom 2 weeks ago

Ellesmere Port, England, United Kingdom 6 hours ago

New Business Relationship Manager - Liverpool

Liverpool, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 1 month ago

Warrington, England, United Kingdom 2 days ago

Skelmersdale, England, United Kingdom 4 weeks ago

Merseyside, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 1 month ago

Manchester Area, United Kingdom 1 month ago

Manchester, England, United Kingdom 7 months ago

Manchester, England, United Kingdom 56 minutes ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.