Business Support Team Leader

Transformationunitgm; Shrewsbury; On-site; GBP 29,000 - 37,000; Full time

Job summary

An exciting opportunity for a Business Support Team Leader at a leading NHS Trust. You will manage the Business Support processes, ensuring effective service delivery and high organizational standards. Join a team committed to providing excellent care and support.

Qualifications

• Proven relevant extensive experience in management of an administration/support function.
• Experience in NHS systems.

Responsibilities

• Day to day line management of the Estates Business Support team.
• Supporting the effective and efficient service delivery of the department.

Skills

Management

Organizational Skills

Communication

Education

Business Administration NVQ or BTEC qualification

Job description

Main area Business Support Team Leader Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 223-BTL-316

Employer The Shrewsbury and Telford Hospital NHS Trust Employer type NHS Site Royal Shrewsbury Hospital Town Shrewsbury Salary £29,970 - £36,483 per annum/pro rata Salary period Yearly Closing 27/05/2025 23:59

Business Support Team Leader

NHS AfC: Band 5

Job overview

We have an exciting opportunity for a Business Support Team Leader to work in the Estates Department, responsible for the organisation and co-ordination of the Business Support processes and procedures as well as creating and maintaining a pleasant work environment, ensuring high levels of organisational effectiveness and communication.

The successful applicant will have knowledge of a full range of administrative and organisational policies and procedures acquired through training and relevant experience.

The Business Support Team Leader will be approachable and work well as part of a team and will have previous experience of managing administration staff.

Main duties of the job

Day to day line management of the Estates Business Support team. Supporting the effective and efficient service delivery of the department, coordinating the support service activities on both sites, and assisting the Business Manager in all administration support processes, to ensure consistent delivery and development of the business support tasks and the smooth running of resources within the office.

Working for our organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

• Business Administration NVQ or BTEC qualification or significant relevant experience in support administration
• Evidence of commitment to continuous professional development

Knowledge, Behaviours and Experience

• Proven relevant extensive experience in management of an administration/support function
• Proven experience of managing administration processes and procedures
• Proven experience in dealing with HR process and guidelines
• Demonstratable experience of dealing with matters of a highly sensitive/confidential nature in a challenging environment
• Experience in providing a full administration service and attending formal meetings
• Confidence and experience in dealing with challenging behaviours
• Experience in supervision of staff to deliver objectives and targets
• Experience in NHS systems

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

If successful, by completing your application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

We are committed to making the Trust a great place to work, where all staff can reach their full potential and bring their whole self to work. We believe in promoting and enhancing inclusion, diversity and equality and welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender, disability, race, religion or sexual orientation.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. At The Shrewsbury and Telford Hospital NHS Trust, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.