Business Support Reception and Administration

Step Into Learning; Yeolmbridge; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

We offer a competitive salary package

a generous pension and holiday scheme

ongoing development opportunities

Job summary

Step Into Learning is seeking a proactive administrator to join a busy team and help implement organisational strategy, values and culture. The postholder will provide reception, attendance and admin support, routing inquiries, and producing information and recruitment packs.

The role also covers routine ordering, petty cash, IT and SharePoint support, and health and safety monitoring. A strong customer-service background and data-protection awareness are essential.

Qualifications

• GCSE Maths and English at Level 2 (GCSE grade C/4 or equivalent).
• Professional, welcoming and customer-focused approach.
• Calm, reliable and resilient in a busy reception and competing demands.
• Flexible and adaptable to changing priorities.
• Uses initiative while recognising when matters need to be referred or escalated.
• Committed to inclusion, safeguarding and high standards of service.
• Strong administrative experience in a busy office, reception or customer-service environment.
• Experience of providing high-quality front-of-house and customer service by telephone, email and in person.
• Experience of maintaining accurate records, trackers, files and confidential information.
• Experience of managing a varied workload with frequent interruptions and changing priorities.
• Good working knowledge of Microsoft Office and confidence using digital systems for records, communication and administration.
• Understanding of confidentiality, data protection and the need to handle personal information appropriately.
• Excellent organisational and time-management skills, with the ability to multitask effectively.
• Ability to prioritise and reprioritise work quickly while maintaining accuracy and meeting deadlines.

Responsibilities

• Provide a consistent reception, attendance and administrative support function.
• Receive and route general enquiries, prepare approved information and recruitment packs, and provide event and office administration.
• Routine organisational ordering and petty-cash administration, day-to-day IT and SharePoint support.
• Administrative support for the Business Support Lead, onsite health and safety monitoring.
• Limited medication support.

Skills

Customer service

Front-of-house

Office administration

Record keeping

Microsoft Office

SharePoint

Data protection

Time management

Communication

Education

Maths GCSE Level 2

English GCSE Level 2

Tools

SharePoint

Microsoft Office

Job description

This is a fantastic opportunity for a proactive individual, who enjoys working in a busy, fast paced environment, to join us as we implement our organisational strategy, values and culture.

This is a fantastic opportunity for a proactive individual, who enjoys working in a busy, fast paced environment, to join us as we implement our organisational strategy, values and culture.

Tasks

The postholder will provide a consistent reception, attendance and administrative support function. The role receives and routes general enquiries, prepares approved information and recruitment packs, and provides event and office administration

The role also includes routine organisational ordering and petty-cash administration, day-to-day IT and SharePoint support, administrative support for the Business Support Lead, onsite health and safety monitoring, and limited medication support.

Requirements

Key qualification, skills and experience

• Maths and English at Level 2 (GCSE grade C/4 or equivalent)
• Professional, welcoming and customer-focused approach.
• Calm, reliable and resilient when dealing with a busy reception and competing demands.
• Flexible and adaptable, with the ability to respond positively to changing or reactive priorities.
• Uses initiative while recognising when matters need to be referred or escalated.
• Committed to inclusion, safeguarding and high standards of service.
• Strong administrative experience in a busy office, reception or customer-service environment.
• Experience of providing high-quality front-of-house and customer service by telephone, email and in person.
• Experience of maintaining accurate records, trackers, files and confidential information.
• Experience of managing a varied workload with frequent interruptions and changing priorities.
• Good working knowledge of Microsoft Office and confidence using digital systems for records, communication and administration.
• Understanding of confidentiality, data protection and the need to handle personal information appropriately.
• Excellent organisational and time-management skills, with the ability to multitask effectively.
• Ability to prioritise and reprioritise work quickly while maintaining accuracy and meeting deadlines.

Benefits

• We offer a competitive salary package
• a generous pension and holiday scheme
• ongoing development opportunities

Closing date of application 4th September 2026. Interviews will take place week commencing 14th September 2026 and you will be notified if you have been shortlisted or not.