Business Support Lead & Data Protection Officer

Step Into Learning; Yeolmbridge; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Holiday scheme

Development opportunities

Job summary

Step into Learning is seeking a proactive Business Support Lead to guide the busy Admin function, aligning with our strategy and culture. You will lead across finance, safeguarding, examinations and learner administration, ensuring service standards and timely delivery.

You will also serve as the Data Protection Officer, providing independent advice, monitoring compliance and acting as a point of contact for staff and the ICO.

Qualifications

• Level 2 Maths and English (GCSE C/4 or equivalent).
• Level 3 Business Administration qualification or equivalent senior admin experience.
• Strong leadership with team oversight and accountability.
• Highly organised and resilient under pressure.
• Proactive, solution-focused with ownership and teamwork.
• Experience coordinating varied, time-sensitive work.

Responsibilities

• Provide hands-on leadership of the Business Support function.
• Coordinate work allocation, admin systems, priorities and service standards.
• Oversee finance administration, quality and awarding-organisation admin, exams, learner admin, medication oversight and safeguarding support.
• Act as Data Protection Officer: advise on compliance and liaise with ICO.

Skills

Leadership

Organisation

Data protection

Problem solving

Communication

Adaptability

IT proficiency

Education

Level 3 Business Administration qualification

Tools

Microsoft Office

Information-management systems

Job description

This is a fantastic opportunity for a proactive individual, who enjoys working in a busy, fast paced environment, to join us as we implement our organisational strategy, values and culture.

Tasks

The Business Support Lead will provide hands-on leadership of the Business Support function, working alongside the team while coordinating work allocation, administrative systems, operational priorities and service standards.

The postholder will take direct responsibility for key specialist areas including finance administration, quality and awarding-organisation administration, examinations, learner administration, medication oversight and safeguarding support. The role is intended to be a working lead position, providing practical cover where required while ensuring that established responsibilities remain appropriately allocated across the team.

The postholder will also act as the organisation's Data Protection Officer, providing independent advice, monitoring compliance with data-protection requirements, supporting data protection impact assessments and acting as a contact point for individuals and the Information Commissioner's Office.

Requirements

Key qualification, skills and experience

• Maths and English at Level 2 (GCSE grade C/4 or equivalent).
• Level 3 Business Administration qualification, or an equivalent relevant qualification/level of senior administrative experience
• A confident, hands-on leader who is willing to work alongside the team while maintaining clear oversight and accountability.
• Highly organised, calm and resilient when managing competing operational and compliance priorities.
• Flexible and adaptable, with the ability to respond quickly to changing or reactive situations and reset priorities appropriately.
• High levels of integrity, discretion and professionalism when handling confidential, safeguarding, financial and personal-data matters.
• Proactive and solution-focused, with a commitment to clear ownership, teamwork and continuous improvement.
• Significant experience in a strong administrative or business-support role with responsibility for coordinating varied and time-sensitive work.
• Experience of leading, supervising or coordinating staff and allocating work according to priorities, role ownership and capacity.
• Experience of managing multiple deadlines, maintaining accurate records and identifying risks, gaps or incomplete actions.
• Strong working knowledge of office systems and digital tools, including Microsoft Office and shared information-management systems.
• Strong leadership and delegation skills, including setting expectations, monitoring progress and addressing gaps or duplication.
• Strong customer-service skills and the ability to maintain a professional, responsive and solution-focused service. .
• Strong IT skills and confidence using digital systems, spreadsheets, shared records and information-management tools.
• Ability to work independently and exercise professional judgement while maintaining the independence required of the Data Protection Officer function. Ability to remain effective under pressure and provide practical cover or resolve

Benefits

We offer a competitive salary package, a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

Additional information

Closing date of application 4th September 2026. Interviews will take place week commencing 14th September 2026 and you will be notified if you have been shortlisted or not.

Step into Learning are committed to safeguarding and promoting the welfare of all learners and expects their employees to share this commitment. The successful candidate will be subject to a Disclosure and Barring Service (DBS) check. We are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community, and we offer a range of benefits to encourage a work life balance.