Business Support Reception and Administration

Cornwall Council Jobs and Careers; Launceston; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Salary package

Generous pension

Holiday scheme

Ongoing development opportunities

Work-life balance

Job summary

Step into Learning in Launceston is seeking a proactive administrator to provide front-of-house and reception support in a busy environment. You will handle queries by phone, email and in person, prepare information packs, and assist with events and office administration.

The role includes ordering, petty cash, IT/SharePoint support and on-site health and safety monitoring, with a DBS check required. A commitment to safeguarding and inclusion is essential.

Qualifications

• GCSE English and Maths at Level 2 or equivalent is required.
• Professional, welcoming and customer-focused approach is essential.
• Calm, reliable and resilient in a busy reception environment.
• Flexible and adaptable to changing priorities.
• Uses initiative while knowing when to refer or escalate matters.
• Commitment to inclusion, safeguarding and high standards of service.
• Experience in a busy office, reception or customer-service environment.
• Experience of front-of-house and customer service by telephone, email and in person.
• Experience maintaining accurate records, trackers and confidential information.
• Experience managing a varied workload with interruptions and changing priorities.
• Strong knowledge of Microsoft Office and confidence using digital systems for records and administration.
• Understanding of confidentiality and data protection.

Responsibilities

• Provide a consistent reception, attendance and administrative support function.
• Receive and route general enquiries; prepare information and recruitment packs.
• Provide event and office administration support.
• Handle routine ordering and petty-cash administration; IT and SharePoint support.
• Support the Business Support Lead; on-site health and safety monitoring; limited medication support.

Skills

Customer service

Front-of-house

Multitasking

Time management

Organisational skills

Data protection

Confidential information handling

Microsoft Office

Digital records systems

Education

GCSE English & Maths

Tools

SharePoint

Microsoft Office

Job description

This is a fantastic opportunity for a proactive individual, who enjoys working in a busy, fast paced environment, to join us as we implement our organisational strategy, values and culture.

The post holder will provide a consistent reception, attendance and administrative support function. The role receives and routes general enquiries, prepares approved information and recruitment packs, and provides event and office administration.

The role also includes routine organisational ordering and petty-cash administration, day-to-day IT and SharePoint support, administrative support for the Business Support Lead, onsite health and safety monitoring, and limited medication support.

Key qualification, skills and experience

• Maths and English at Level 2 (GCSE grade C/4 or equivalent)
• Professional, welcoming and customer-focused approach.
• Calm, reliable and resilient when dealing with a busy reception and competing demands.
• Flexible and adaptable, with the ability to respond positively to changing or reactive priorities.
• Uses initiative while recognising when matters need to be referred or escalated.
• Committed to inclusion, safeguarding and high standards of service.
• Strong administrative experience in a busy office, reception or customer-service environment.
• Experience of providing high-quality front-of-house and customer service by telephone, email and in person.
• Experience of maintaining accurate records, trackers, files and confidential information.
• Experience of managing a varied workload with frequent interruptions and changing priorities.
• Good working knowledge of Microsoft Office and confidence using digital systems for records, communication and administration.
• Understanding of confidentiality, data protection and the need to handle personal information appropriately.
• Excellent organisational and time-management skills, with the ability to multitask effectively.
• Ability to prioritise and reprioritise work quickly while maintaining accuracy and meeting deadlines.

Closing date of application 4th September 2026. Interviews will take place week commencing 14th September 2026 and you will be notified if you have been shortlisted or not.

Step into Learning are committed to safeguarding and promoting the welfare of all learners and expects their employees to share this commitment.

The successful candidate will be subject to a Disclosure and Barring Service (DBS) check.

We are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity.

We therefore welcome applications from all sections of the community.

• We offer a competitive salary package, a generous pension and holiday scheme.
• We also offer a range of other benefits, including ongoing development opportunities.
• We offer a range of benefits to encourage a work life balance.

This is not a Cornwall Council vacancy therefore please contact the organisation direct for further information.

Organisation address: The Orchard Centre, Blind Hole, Market Street, Launceston, PL15 8AU

Contact detail: Lucy Muldowney

Email: [e-mail]

Website: https://stepintolearning.org.uk/vacancies/