Business Support Officer (Waste)

West Northamptonshire Council; Towcester; On-site; GBP 21,000 - 25,000; Full time

Job summary

West Northamptonshire Council’s Waste team is recruiting two fixed-term roles to provide finance and admin support within the Business Support team. You will help set up suppliers, raise purchase orders and process invoices in our ERP system, working alongside colleagues to keep financial data accurate.

You will also handle resident enquiries by phone, assist with data updates on Bartec, and perform general office administration.

Qualifications

• Minimum NVQ Level 4 or equivalent experience.
• Experience of managing business improvements, analysing and solving complex processes, and helping customers.
• A recognised finance or business qualification is advantageous.
• Experience of working in a local authority waste team, ideally with data.
• Excellent communicator with good IT skills including databases and spreadsheets.

Responsibilities

• Set up suppliers, purchase orders and pay invoices using ERP.
• Interact with residents by phone to solve problems and queries, and respond to complaints.
• Keep address data up to date on Bartec.
• General administrative work around the office.

Skills

Phone support

Customer service

Data entry

Data management

IT skills

Databases

Spreadsheets

Communication

Education

NVQ Level 4

Tools

ERP system

Bartec

Job description

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.,

West Northamptonshire Council’s Waste team look after a diverse range of waste services including collecting resident's waste and recycling from the kerbside, providing household waste recycling centres, and making arrangements for the safe treatment, recycling and disposal of all materials collected. The waste team also manages a number of closed landfill sites and is responsible for street cleansing throughout the area.

We are a friendly and supportive team with a positive ‘can do’ culture.

We are recruiting for two roles within the waste management team to provide finance and admin support as part of the Business Support team.

This position is fixed term for a minimum of 9 months, up to 12 months.,

Working alongside our colleagues within the waste team, you will support the team by assisting with setting up suppliers, purchase orders and help pay invoices using our finance system (ERP).

You will also be interacting with residents by phone to help solve problems and queries, and supporting the team responding to resident’s complaints. Your work will also include keeping address data up to date on Bartec, as well as general administrative work around the office.

You will be educated to a minimum of NVQ Level 4 or have the equivalent experience. You will also have experience of managing business improvements, analysing and solving complex process, and helping customers.

A recognised finance or business qualification will be an advantage as well as experience of working in a local authority waste team, ideally working with data.

You will be an excellent communicator both verbally and in writing and have good IT skills including databases and spreadsheets.