Business Support Officer | People Operations Agency Team

Lancashire County Council; Preston; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Lancashire County Council in Preston is seeking a motivated Business Support Officer to join the People Operations Agency Team on a 6-month fixed-term contract. The role focuses on organising agency placements for Older People Residential homes, processing timesheets, creating orders, and providing high-quality service to managers and frontline teams.

This hybrid, part-time position offers a supportive team environment and opportunities to develop administration skills while helping our

Qualifications

• Experience in administrative roles within a service delivery environment.
• Excellent ICT skills, including MS Office and advanced text processing.
• Strong organisational skills to manage workload and meet deadlines with minimal supervision.
• Effective communication with customers and colleagues.
• Commitment to equality, diversity, health and safety, and ongoing development.

Responsibilities

• Manage agency requests for Older People Residential homes and coordinate shifts.
• Approve and check timesheets, addressing discrepancies.
• Create monthly orders for care homes.
• Create ad-hoc orders for any required position.
• Send CVs to managers and process placement extensions.
• Support other homes during absences and answer queries regarding Comensura Framework.
• Chase outstanding timesheets and assist agencies with submission issues.
• Maintain records (manual and electronic) and collate statistics and financial information.
• Respond to queries via phone, face-to-face, and email, ensuring timely information exchange.

Skills

Administrative experience

MS Office

Organisation skills

Communication

Equality & health & safety

Job description

Description

Salary £26,016 to £26,847 per annum, Pro Rata | Fixed Term 6 month contract | Part Time Time 29.6 hours per week | Preston/Hybrid

Please note that we are unable to offer sponsorship for this role

Join Our Team as a Business Support Officer!

Are you ready to make a difference in a dynamic and supportive environment? Lancashire County Council is looking for a dedicated Business Support Officer to join our People Operations Agency Team for a 6-month fixed term contract. This role is perfect for someone who thrives on organisation, teamwork, and providing exceptional service.

What You'll Do

• Manage agency requests for Older People Residential homes and coordinate shifts with various agencies.
• Approve and check timesheets, addressing any discrepancies.
• Create monthly orders for care homes.
• Create ad-hoc orders for any required position within Lancashire County Council.
• Send CVs to managers and process placement extensions.
• Support other homes during absences and answer queries regarding Comensura Framework.
• Chase outstanding timesheets and assist agencies with submission issues.
• Maintain records (manual and electronic) and collate statistics and financial information.
• Respond to queries via phone, face-to-face, and email, ensuring timely information exchange.

What We're Looking For

• Relevant experience in administrative roles within a service delivery/customer-focused environment.
• Excellent ICT skills, including proficiency in MS Office and advanced text processing.
• Strong organisational skills to manage workload and meet deadlines with minimal supervision.
• Effective communication skills to interact clearly and concisely with customers and colleagues.
• Commitment to equality, diversity, health and safety, and ongoing personal and professional development.

Why Join Us?

• Flexible working arrangements: Spend 40% of your time working from an office base.
• Supportive team environment: Work closely with team members across different areas.
• Opportunity to make an impact: Help deliver effective and efficient services to our community.

Closing Date: 12/11/2026

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.