Business Support Officer - Minute Taker

Opus People Solutions Limited; Walsall; On-site; GBP 21,000 - 25,000; Full time

Job summary

Opus People Solutions Limited is recruiting on behalf of Walsall Council for a Business Support Officer - Minute Taker to support Children’s Services on a temporary 6-month basis. The role involves minute taking, diary management, and front-desk duties in a busy onsite office.

You will provide reliable administrative support, manage communications, and ensure accurate record-keeping while maintaining a warm, professional presence for visitors and staff.

Qualifications

• Proven experience taking minutes and accurate typing is essential.
• Ability to meet deadlines and maintain meeting records across authorities and departments.
• Strong background in Administration, Business Support, PA or Receptionist roles.
• Familiarity with MS365 including Teams, Outlook and Excel.
• Experience in a busy office environment with good organisational skills.
• Excellent written and verbal communication, friendly and welcoming manner.
• Ability to work well in a team and independently.
• Commitment to working onsite Monday to Friday.

Responsibilities

• Take minutes of various meetings regularly and cover absences of other Minute Takers.
• Monitor and respond to incoming calls and emails on behalf of the team.
• Manage diaries and book rooms/events via Teams or Outlook with good time management.
• Record and distribute bus tickets and food bank vouchers for families in need.
• Maintain records and filing systems; perform general administrative duties.

Skills

Minute taking

Time management

Organizational skills

Communication

Teamwork

On-site commitment

Customer service

Tools

MS Teams

Outlook

Excel

MS365

Job description

Business Support Officer - Minute Taker

Rate of Pay: £16.08 per hour

Location: Onsite office will be Central and South Locatility, Birchills.

Working Hours: 37 hours per week. Monday - Thursday 8:45am to 5.15pm with 1-hour unpaid break. Friday's 8:45am - 4.45pm with 1 hour unpaid break.

Duration: temporary basis, 6 months with potential to extend.

Opus People Solutions are recruiting on behalf of our Client, Walsall Council, for a Business Support Officer - Minute Taker to support Children's Service's on a temporary basis. The role plays the crucial role of supporting the administrative and receptionist tasks of the office. You will be the main point of contact, warm and friendly welcome to the office and reliable support.

Daily Duties

• Minute Taking - Provide support by attending and taking minutes of a variety of meetings on a regular basis and to cover any sickness or absences of the Minute Takers within the Team. Training and shadowing will be provided.
• Supporting the Team - Monitoring and responding to incoming calls and emails.
• Diary Management - booking rooms, events and meetings via Microsoft Teams or Outlook, with good time management to avoid conflictions of timings.
• Distribution Handling - Record and distribute bus tickets and food bank vouchers for families who require support.
• Administrative Responsibilities - maintaining records and filing systems.

Essential Experience

• Experience of typing minutes of various meetings and excellent typing skills and ability is essential for this role.
• Ability to meet expected turn around deadlines for the Meeting Minutes to be documented, shared with relevant authorities and departments and saved to database.
• Strong experience in previous Administration, Business Support, PA or Receptionist roles.
• Knowledge and understanding of MS365 packages, including MS Teams, Outlook and Excel.
• Previous experience in a busy office environment.
• Strong organisational and time management skills.
• Strong ability to prioritise, meet deadlines and adaptable to reprioritise in cases of urgent matters.
• Excellent written and verbal communication skills with a friendly and welcoming manner.
• Ability to work well within a Team, also having strong initiative to work independently.
• Commitment to work onsite Monday - Friday.
• Excellent customer service skills.

If you are a professional and driven individual wanting to support Walsall Council's Children's Services with a passion to support to the service in achieving outstanding results.

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references