Senior Business Support Officer

North East Lincolnshire Council; Greater Lincolnshire; On-site; GBP 14,000 - 17,000; Part time

Job summary

North East Lincolnshire Council is seeking a Senior Business Support Officer for a part-time role based in Grimsby. The post provides high-quality administrative and coordination support to children, families and partner organisations across the borough.

The role involves supporting workflow, delivering excellent customer service and contributing to service improvements. The position is part-time (18.5 hours per week) with fixed weekly shifts and a driving licence is desirable for travel

Qualifications

• Experience delivering a range of business support and administrative functions.
• Ability to coordinate work and manage workflow effectively.
• Strong communication and organisational skills.
• Confidence using IT systems and producing reports.
• Flexible and proactive approach to work.

Responsibilities

• Coordinating work allocation and supporting colleagues.
• Handling escalations and contributing to projects and process improvements.
• Provide professional, flexible and resilient business support across multiple functions.

Skills

Business support

Coordination

IT literacy

Reporting

Job description

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Job profile for Senior Business Support Officer

Senior Business Support Officer

North East Lincolnshire Council 01/11/2026 Senior Business Support Officer

Job details

Salary NJC15 £31,015.00 FTE£15,507.50

Contractual hours 18.5

Basis Part time Hours Part-time, Permanent Job category/type Administration

Date posted 19/10/2026

Job reference NELC400000836

Attachments

attachment 2024 Senior Business support officer RP fin (2).pdf

attachment 14161 NELC Jobs brochure General 2.pdf

Job description

Are you passionate about developing your career in Business Support?

Are you ready to take on a dynamic, challenging role where no two days are the same?

If so, we would love to hear from you — apply today and take the next step in your career.

Are you enthusiastic about making a real difference across North East Lincolnshire?

We are seeking to appoint a Senior Business Support Officer to join the Business Support Service, based within our Children in Care, Leaving Care, Children’s Homes and Fostering and Adoption support service. This is an opportunity to contribute to the delivery of high-quality administrative support and coordination support to children, families and partner organisations across the borough.

If you're passionate about delivering top-tier support and take pride in maintaining exceptional standards for both internal and external customers, we’d love to hear from you!

Our Vision:

A Centre of Excellence for Business Support, delivering a professional, high-quality service that is both visible and flexible for our customers.

Our Mission

To work collaboratively with our stakeholders to provide a resilient, respected, customer focused service.

Our Objectives:

• Provide high quality services to our customers.

• Support our staff to achieve their full potential within their chosen career pathway.

• Clear responsibilities and expectations between Business Support and our customers

• Implement performance management arrangements.

• Promote our service and network to identify and secure new opportunities.

What will your day look like?

The role is responsible for providing professional, flexible and resilient business support across a range of functions. The successful candidate will support workflow coordination, ensure delivery of high-quality customer service, and contribute to continuous service improvement.

Responsibilities include coordinating work allocation, supporting colleagues, handling escalations, and contributing to projects and process improvements.

What We Are Looking For

• Experience delivering a range of business support and administrative functions
• Ability to coordinate work and manage workflow effectively
• Strong communication and organisational skills
• Confidence using IT systems and producing reports
• Flexible and proactive approach to work

Key Information

This post will support service delivery across Children in Our Care, Care Leavers, Children's Homes, Fostering & Adoption and CAPE.

This is a part-time role, based in New Oxford House, Grimsby,working 18.5 hours per week as follows:

• Wednesday: 1:00pm – 5:00pm
• Thursday: 8:30am – 5:00pm
• Friday: 8.30am - 4.30pm

Additional Information

This role forms part of the Central Business Support model. A full range of administrative duties may be required, alongside supporting service developments and improvements. A driving licence is desirable due to travel requirements.

Key Dates

Advert closing date: Sunday 2nd November 2026

We aim to interview candidates: w/c Monday 9th November 2026

We want you to have the best interview experience with us, we will provide candidates selected for interview their questions in advance of meeting us by 4pm the evening before.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.

Check out our NELC Benefits brochure attached for more information on the brilliant benefits available working at North East Lincolnshire Council!

Do you need support?

Looking for career support? Wendy Trask from the Career Café can provide advice and guidance on job searching, completing application forms, building confidence, and accessing digital support. To speak with Wendy, call or text 07702 338542.

We are committed to safeguarding andpromoting the welfare of children and young people and expectthe same commitment from all staff and volunteers

Accessibility - MHR is working towards makingthe employee and manager self-service accessible with a largenumber of screens already conforming to the WCAG 2.0guidelines.