Business Support Officer Level 2

Nottingham City Council; East Midlands; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading council is seeking a Business Support Officer Level 2 to provide essential administrative support across the organization. The role involves responding to customer inquiries, maintaining information systems, and ensuring effective communication. The ideal candidate will have strong IT skills, excellent communication abilities, and a commitment to serving the community. This position offers a fixed-term contract with competitive benefits and opportunities for professional growth.

Benefits

26 days annual leave

Access to a generous pension scheme

Smart Working

Health and wellbeing benefits

Discounted local memberships

Qualifications

• Ability to use a computer to prepare correspondence and maintain records.
• Good written and verbal communication skills.
• Sensitivity to the needs of customers and staff.

Responsibilities

• Provide comprehensive business support to internal and external customers.
• Organize and maintain information systems.
• Communicate effectively with customers in various formats.

Skills

Communication

IT Skills

Ability to work under pressure

Job description

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Join to apply for the Business Support Officer Level 2 role at Nottingham City Council

Job Description

Contract Type: Fixed Term for 12 Months

Working Hours: Wednesday - Friday 9am -3:30pm

Worker Type: Onsite Worker

Salary: Starting Salary is £24,790 (Level one) rising to £25,584 (Level three) per annum

Location: Nottingham NG2 3DZ

An exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About The Role

To provide a comprehensive and flexible council-wide tailored business support service to internal and external customers of Nottingham City Council, enabling consistency of service delivery across the council and wider community.

Business Support Officers at L2 are expected to advise and respond to a range of enquiries from customers, signposting to services and requesting responses on their behalf. They will also organise, maintain and develop information systems, progress chase on a range of matters to ensure colleagues achieve Corporate, Departmental and external deadlines, as well as effectively communicating with internal and external customers face to face, in writing and over the telephone while adhering to the business support standards.

The successful candidates will provide administrative support to the team at Spring Meadow Day Centre. Spring Meadows is dedicated to supporting adults aged 18 and over with moderate, severe, and profound learning disabilities. Our centre focuses on maintaining social interactions and engaging in hobbies and leisure activities while promoting independence and respecting cultural and spiritual values.We accommodate a wide range of learning disability needs, from moderate to severe. Additionally, we provide support for individuals with physical disabilities and those exhibiting challenging behaviours.

About You

The ideal candidate will have:

• Ability to use a computer in order to prepare correspondence and maintain computerized records, and able to adapt to new IT packages;
• Ability to work under pressure and to fixed deadlines;
• Good written and verbal communication skills;
• Sensitivity to the needs of customers and staff.
• A DBS enhanced check for a regulated activity is required for this post.
  
  

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Kelsie Ward Service Delivery Manager, by email at [e-mail]

Closing Date: 26/05/2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
  
  

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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