Business Support Officer - Children's Social Care

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Solihull Children’s Services is seeking enthusiastic Business Support Officers to join their team. This role involves providing essential administrative support to help improve the lives of children and families in Solihull. Candidates should possess strong communication skills, relevant qualifications, and a passion for supporting children in need. Flexible working options and a competitive salary are offered.

Benefits

Flexible working options

Access to Local Government Pension Scheme

Attractive staff benefits

Qualifications

• Experience in office administration and taking minutes at meetings.
• Ability to demonstrate numeracy and literacy skills.
• Experience dealing with challenging situations.

Responsibilities

• Provide comprehensive administrative support to Social Work Teams.
• Arrange and attend meetings, taking and distributing minutes.
• Maintain information systems and collate statistical information.

Skills

Communication

Office Administration

Minute Taking

Time Management

Education

4 GCSEs at Grade A-C including Maths and English or equivalent

NVQ Level 2 in Business Administration

Job description

Business Support Officer – Children’s Services – Social Care

Solihull Children’s Services have a fantastic opportunity to recruit enthusiastic and motivated Business Support Officers to join our friendly Business Support Team located in our modern offices at the Bluebell Centre, Chelmsley Wood. We have opportunities for full time and part time positions.

Working with a busy team of Business Support Officers, you will contribute to making a difference to the children, young people and families of Solihull.You will be responsible for providing a comprehensive administrative and information support service that will allow our Social Work Teams to function effectively.

Your duties will also include:

• To arrange, co-ordinate and attend a range of meetings.

• To efficiently take and distribute the minutes for complex multi-agency meetings.

• To act as a key contact for enquiries, building relationships with colleagues and other professionals to handle queries effectively and with sensitivity and discretion.

• Maintaining information systems, both computerised and manual, ensuring records are accurately kept.

• Collating and providing statistical information as and when required.

To be successful in this role you will need either 4 GCSEs at Grade A-C (or equivalent) including Maths and English, or the ability to demonstrate equivalent numeracy and literacy skills, or an NVQ Level 2 in Business Administration.

You will also have significant experience of office administration and taking minutes at meetings.You will use your initiative to prioritise your workload to meet deadlines in a highly demanding environment and will have experience of dealing with challenging situations.An excellent communicator, you will have the confidence and ability to deal with a variety of multi-disciplinary professionals on a range of matters and the ability to handle highly sensitive and confidential information.

You will enjoy working as part of an effective team but also work independently to a high standard whilst working remotely.

In return, we offer the opportunity to develop your experience and skills within a friendly, professional working environment.And at Solihull we also offer employees a competitive salary, together with a range of flexible working options, attractive staff benefits and access to the Local Government Pension Scheme.

Working on a hybrid basis; this role will involve a predominately office-based period of induction, followed by a combination of home and office working, to meet business needs.

If you are someone with a passion for helping and supporting children in need we would love to hear from you.

To apply, please click on the link below.

If you have a specific question or require further information regarding this post, please contact:

Rebbecca Dickerson (Business Support Lead) on [e-mail]

or

Kelly Hardman (Business Support Manager) on [e-mail]

Closing date: 1 June 2025

Interviews will be held week commencing 9 June 2025.

Please note we are not accepting CVs for this position.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Attached documents
Job Description & Person Specification