Service Support Officer – Families First

We Manage Jobs(WMJobs); Oldbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

Sandwell Children's Trust is seeking a Service Support Officer to provide essential admin support for the Families First Programme. This fixed-term role involves maintaining records, scheduling meetings, and supporting new employees. Join a family-oriented organization dedicated to safeguarding children and families in the community.

Benefits

Generous annual leave

Birthday off paid

Local government pension scheme

Flexible working patterns

Competitive expenses for mileage

Qualifications

• Experience in a business admin role.
• Ability to work independently and as part of a team.
• Experience in minute taking of complex meetings.

Responsibilities

• Provide vital business admin support to the Families First Service.
• Maintain accurate records and upload documents to social care systems.
• Schedule meetings and distribute invites via Microsoft Outlook.

Skills

Communication

Organizational Skills

IT Literacy

Education

NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

At Sandwell Children's Trust, we firmly believe that the voice of the child should be at the centre of everything we do. We are on an ambitious journey to ensure that children and families in Sandwell are safe and empowered to thrive.

Our ‘Sandwell Deal’ brings together our new and improved offering that makes Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:

• Generous annual leave of up to 31 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• A generous local government career average pension scheme with employer contributions of 21.6%.
• Recognition of individual loyalty with service awards from 2, 5, 10, and every 5 years onwards.
• Flexible working patterns that suit you, with all roles having well-defined career progression.
• Competitive expenses for mileage (55p per mile) and subsistence, plus access to a comprehensive employee benefits scheme.

Please visit The Sandwell Deal via this hyperlink:

https://sandwelldeal.co.uk/

Fixed Term Contract until 31st March 2026

The Families First for Children Programme aims to improve family support to enable children to remain safely within their families and communities, and to ensure children are protected from harm both inside and outside the home. To support this, Sandwell Children's Trust is seeking a Service Support Officer to support the Trust's Family First Programme.

As a Service Support Officer working in the Trust, you will:

1. Provide vital business admin support to the Families First Service.
2. Monitor relevant inboxes.
3. Maintain accurate records and upload documents to social care systems.
4. Schedule meetings and distribute invites via Microsoft Outlook with MS Teams links, and type accurate meeting minutes.
5. Prioritize incoming post and messages, alerting officers & practitioners to urgent matters.
6. Maintain files and record systems, including scanning and uploading documents.
7. Support new employees with equipment and the in-house Children’s system.

Person requirements:

• Hold NVQ Level 2 in Business Administration or equivalent.
• Previous experience in a business admin role.
• IT literate with experience using Microsoft Office packages.
• Good communication and telephone skills.
• Strong organizational skills and ability to prioritize workload.
• Ability to work independently and as part of a team.
• Experience in minute taking of complex meetings.
• A standard DBS check is required for this role.

We believe that when people join Sandwell, they become part of the family… they #ComeHomeToSandwell. With our ongoing work and future ambitions, it's an exciting time to join us and be part of our Family.

If you think your future could be with Sandwell Children’s Trust, we’d love to hear from you.

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. An Enhanced DBS is required for this position.

To apply, please click the link below to complete an application form and view the Sandwell Deal:

https://sandwelldeal.co.uk/apply/