Business Systems Manager

WMJobs; Oldbury; Hybrid; GBP 51,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Competitive remuneration package

Development opportunities

Job summary

Sandwell Metropolitan Borough Council's Digital Services IT Division seeks an experienced Business Systems Manager to lead a portfolio of Adult Social Care and Regulatory Services applications. The role is full-time and based at the Oldbury office with a hybrid pattern (3 days in the office, 2 from home).

You will oversee a team, work with service managers and suppliers, and drive improvements, governance and digital transformation aligned to frontline needs.

Qualifications

• Degree or demonstrable equivalent IT/business experience.
• Experience managing complex business applications and support services.
• Strong leadership and stakeholder management skills.
• Experience working with suppliers and delivering service improvements.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead a portfolio of Adult Social Care and Regulatory Services applications.
• Manage and develop a team of application specialists.
• Build strong relationships with stakeholders, suppliers and service areas.
• Drive service improvements, upgrades, projects and application roadmaps.
• Ensure governance, performance, resilience and support arrangements.

Skills

Leadership

Stakeholder management

IT governance

Application management

Education

Degree in IT, Business or information management

Tools

LAS Adults Case Management

OneTouch Healthcare

Locata Capacity Management

CIVICA CX

Job description

Sandwell Metropolitan Borough Council, Job Title: Business Systems Manager Grade/Salary: Band H, SCP 38-43 (£50,908 - £56,293 per annum) Contract Type: Full-time, Permanent Working Pattern: 37 Hours, Monday - Friday Location: Sandwell Council House, Freeth St Oldbury B69 3DE Closing Date: 17/09/2026 Sandwell Council’s Digital Services team within our IT Division is seeking an experienced Business Systems Manager on a full-time, permanent basis, to be based from its Oldbury office. The organisation works to a hybrid working model of 3 days in the office and 2 days from home. The role will lead the support, development and continuous improvement of a portfolio of business-critical applications that support Adult Social Care and Regulatory Services. This is a key leadership role within Digital Services, responsible for ensuring that application services remain reliable, secure and aligned to the needs of frontline services. Working closely with service managers, users, suppliers and colleagues across the Council, you will help drive service improvement, digital transformation and the effective use of technology to support residents and communities.

System used in our portfolio are:

• LAS Adults Case Management System and LAS Citizen Portals
• OneTouch Healthcare Home Care Scheduling System
• Person Centred Care- Digital Care Records
• Locata Capacity Management
• e-Brokerage Marketplace System

Adult Social Care (Finance)

• ContrOCC Finance and Charging System CASPAR
• Appointeeship System

Regulatory Services

• CIVICA CX Regulated Services
• Rocktime/Verso Taxi Licensing

The Role

• Lead a portfolio of Adult Social Care and Regulatory Services applications.
• Manage and develop a team of application specialists.
• Build strong relationships with stakeholders, suppliers and service areas.
• Drive service improvements, upgrades, projects and application roadmaps.
• Ensure effective governance, performance, resilience and support arrangements. Contribute to the Council's wider digital transformation ambitions.

About You

You’ll be an experienced business systems or application management professional with:

• Educated to degree level in an IT, Business, Information Management or related discipline, or demonstrable equivalent experience.
• Experience managing complex business applications and support services.
• Strong leadership and stakeholder management skills.
• Experience working with suppliers and delivering service improvements.
• Excellent communication, analytical and problem-solving abilities.
• A passion for delivering high-quality, customer-focused digital services.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page: We Are Sandwell – We Are Sandwell

We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at [e-mail].

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

If you have a disability and require assistance in submitting your CV, please contact [e-mail]