Business Support Officer

Lancashire Teaching Hospitals; Rishton; On-site; GBP 14,000 - 19,000; Part time

Job summary

Lancashire Teaching Hospitals seeks an experienced Administrator to join the busy Audiology Team at Royal Preston Hospital. You will work 24 hours per week, with flexible daily hours to suit service needs, and provide professional admin support to Audiology Management, helping to improve patient pathways and reduce waiting times.

You will need strong IT skills, report writing ability and a commitment to high standards of confidentiality and integrity in a fast-paced NHS environment.

Qualifications

• Full and current working knowledge of administrative processes in a NHS or busy healthcare setting.
• Experience producing reports and updating management with accurate information.
• Proven ability to handle confidential information with discretion and integrity.

Responsibilities

• Provide a professional administrative service supporting Audiology Management to achieve performance targets.
• Produce reports and updates for meetings and track patient pathways from referral to treatment/discharge.
• Maintain high standards of accuracy in data entry and information presentation.

Skills

Data entry

Report writing

Communication

Teamwork

Education

GCSE English and Maths (grade 3+)

ECDL qualification

Tools

Office 365

Outlook

Word

Excel

PowerPoint

Job description

Job overview

Are you an experienced Administrator looking for a new challenge? We are looking for a proactive and motivated individual who enjoys working in a busy environment and would like to be part of a dynamic Audiology Team. You will be working 24 hours a week, week days, hours per day are flexible to the needs of the service and you will be based at Royal Preston Hospital.

These are challenging, yet exciting times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships take greater prominence. What will not change is our vision to always provide excellent care with compassion to our communities. Our ambition, success, identity and values remain important in recruiting and retaining the best staff as well as developing and delivering excellent services.

Our Business Support Officer provides a professional and comprehensive administrative service supporting Audiology Management with achieving performance targets such as 18 week RTT and DM01. You will be part of a team helping to improve our patients’ experiences and reduce our waiting lists for treatment. You will be expected to produce reports and provide updates for meetings. You will have excellent writing, data entry and presentation skills, be capable of constructing and delivering clear information, be confident in using IT systems, be able to exercise initiative and demonstrate a consistently high standard of professionalism, confidentiality and integrity.

Main duties of the job

Within the Surgery Directorate, we value our Business Support Officers, they play an important role in Audiology Services, making sure that patient care is at the forefront of all we do.

You will focus mainly on managing the provision of information within the Adult Audiology Service and scope will vary depending on the service needs. You will assist in the effective collection and recording of the patient pathways across Adult Audiology and will track all of the administrative issues relating to the patients' pathway of care, tracking and supporting them from referral to treatment and/or discharge.

We are known as being a friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference. If you are somebody who is dynamic, has previous administration experience in patient pathways, and are flexible in your approach, this role could be the one for you. We are looking for someone who has the right behaviours, skills and willingness to learn.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

You will have access to varied development opportunities, learn new skills, meet fabulous people and do things you would never have done. You will learn about working in a hospital, interacting with people from all different roles to build skills and enhance your career path.

You will make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

For more information, please see the attached Job Description and Person Specification.

• Experience of working and dealing with others
• Experience of working in a busy NHS environment
• A good understanding of clinical services within a hospital setting
• Knowledge of patient pathways from referral to discharge
• Experience of using a range of IT software such as Office 365, Outlook, Word, Excel, PowerPoint
• Ability to create high quality and accurate reports
• Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information
• Able to work on own initiative and be proactive in problem solving
• Able to work as part of a team

Person specification

Qualifications and Education

Essential criteria

• GCSE English and Maths grade 3 or above
• Computer literate to ECDL standard or equivalent

Desirable criteria

• Other relevant qualification eg ECDL

Knowedge and Experience

Essential criteria

• Experience of working and dealing with others
• Experience of working in a busy NHS environment
• A good understanding of clinical services within a hospital setting
• Knowledge of patient pathways from referral to discharge
• Experience of using a range of IT software such as Office 364, Outlook, Word, Excel, PowerPoint
• Ability to create high quality and accurate reports

Desirable criteria

• Experience of AuditBase
• Knowledge of NHS England DM01 targets for Adult Audiology
• Awareness of 18 week pathways and RTT stop / start times