Administrator

University Hospitals of Derby and Burton NHS Foundation Trust; Burton upon Trent; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in Burton upon Trent is seeking an Administrator to support the Adult Audiology Department with patient services and data management.

The role involves handling enquiries, coordinating referrals, scheduling appointments, and ensuring compliance with Trust policies. The post emphasizes accuracy, effective communication, and teamwork across clinicians and managers. Closing date 02 November 2026.

Qualifications

• Good standard of English to GCSE or equivalent.
• RSA/OCR level III or equivalent knowledge and skills.
• Knowledge of Microsoft Office packages.
• Experience with elderly and hard of hearing.

Responsibilities

• Provide administrative and clerical support to the Adult Audiology Department.
• Handle patient enquiries, process referrals, and manage appointment bookings and scheduling.
• Maintain accurate records and ensure compliance with Trust policies.
• Support performance monitoring and service continuity during periods of absence.

Skills

Communication skills

Reception/office experience

Data management

Microsoft Office

Education

GCSE English

RSA/OCR level III

Tools

Microsoft Office

Auditbase

Meditech

ERS

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Administrator

The closing date is 02 November 2026

The post holder will support the effective management of the service through the preparation, validation, monitoring, and reporting of waiting list and performance data, ensuring accuracy, compliance, and timely service delivery. The role will also provide administrative leadership, operational support, and business continuity during periods of Team Leader absence.

The position requires excellent organisational, communication, and data management skills, together with the ability to work effectively with patients, clinicians, managers, and external stakeholders. The post holder will contribute to the delivery of a high-quality, patient-centred service by supporting performance monitoring, service improvement, and the achievement of key operational targets.

Main duties of the job

The postholder will provide comprehensive administrative and clerical support to the Adult Audiology Department, ensuring the efficient coordination of patient services and appointment management. The role involves handling patient enquiries, processing referrals from multiple sources, maintaining accurate records, and managing appointment bookings, cancellations, and scheduling in line with Trust policies and procedures.

The successful candidate will be using a range of healthcare and administrative systems, including Auditbase, Meditech, ERS, Microsoft Office, and NHS Supplies, and will support the effective management of patient pathways.

Closing Date for applications: 2nd November 2026

Interview Date: 16th November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Qualifications

• A good standard of English to GCSE (9-4 or A-C) or equivalent
• RSA/OCR level III or equivalent knowledge and skills.
• Knowledge of Microsoft office packages
• Previous experience with working with elderly and hard of hearing

Experience

• Communicative skills: - well spoken, clear, good approach to people and able to deal effectively with people at all levels

Experience

• Previous experience of working with the public in a reception/office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust