Business Support Officer - Central Locality

Portsmouth City Council; Portsmouth; Presencial; GBP 21.000 - 27.000; Tempo integral

Resumo da vaga

Portsmouth City Council seeks a capable Business Support Officer to join the Family Support and Safeguarding Central Locality Team. You will provide high-quality administrative support to frontline teams delivering interventions for children and families, collaborating with parents and professionals to ensure long-term services are in place.

The role focuses on minute-taking, data handling, reporting, and diary management, with a strong emphasis on safeguarding and data protection.

Qualificações

• Experience in administrative roles, ideally in Children's or Young People's Services.
• Shorthand or minute-taking experience to take concise notes in meetings.
• Proficient with Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams).
• Confident communicator with strong literacy and numeracy skills.
• Customer-focused with high standards of service.
• Detail-oriented, organised and able to prioritise.
• Knowledge of Data Protection and Safeguarding.

Responsabilidades

• Minute-taking for complex meetings (e.g., Strategy meetings, group supervisions).
• Data entry into systems like MOSAIC.
• Handling service performance data.
• Managing post and document scanning.
• Responding to telephone enquiries, including safeguarding concerns.
• Booking services (translators, accommodation, hire cars).
• Financial tasks (raising purchase orders, reconciling purchase card).
• Word processing, spreadsheets, presentations.
• Supporting managers with reports, diary management, and typing.
• Ensuring business continuity across the department.

Conhecimentos

Shorthand

MS 365

Literacy & numeracy

Communication skills

Data protection

Safeguarding knowledge

Descrição da vaga

The Service

The Children and Families Services supports and protects Portsmouth's most vulnerable children and young people enabling them to lead safer, healthier, and more fulfilling lives. It also acts as the corporate parent for the city's Looked after Children.

The Role

The Business Support Officer works within the Family Support and Safeguarding Central Locality Team and is based at Civic Offices. This is a busy challenging role, perfect for someone who enjoys working as part of a team and wants to do a worthwhile job.

You will provide high quality administrative support to the Locality team who provide intervention with children and families so it is important they work in partnership with parents and other professionals so that the right services can be provided longer term.

Key Responsibilities:

• Minute-taking for complex meetings (e.g., Strategy meetings, group supervisions)
• Data entry into systems like MOSAIC
• Handling service performance data
• Managing post and document scanning
• Responding to telephone enquiries, including safeguarding concerns
• Booking services (translators, accommodation, hire cars)
• Financial tasks (raising purchase orders, reconciling purchase card)
• Word processing, spreadsheets, presentations
• Supporting managers with reports, diary management, and typing
• Ensuring business continuity across the department

The ideal candidate

We are looking for someone who is:

• Experienced in administrative roles, ideally within Children's or Young People's Services
• Experienced in Shorthand or minute-taking skills to enable you to take concise notes/minutes in meetings.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
• A confident communicator with excellent literacy and numeracy skills
• Customer-focused with a commitment to high standards of service
• Detail-oriented, organised, and able to prioritise effectively
• Knowledgeable about Data Protection and Safeguarding
• Capable of maintaining confidentiality and handling sensitive information

Working Arrangements

This role is initially office based 5 days per week.

Interview will be held on 1st & 2nd December 2026

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Our Recruitment process

We anonymise applications during application & shortlisting to ensure only relevant information is considered.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it

We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria. More information can be found at Equality, diversity and inclusion - Careers portal

Safeguarding

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures.

Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.

You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles.