Business Support Officer Level 1

TN United Kingdom; Richmond; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Business Support Officer to join their team in Richmond. This part-time role offers a unique opportunity to support children's education and welfare services in a collaborative environment. You will engage in various administrative tasks, ensuring timely responses and effective communication within the team. With a focus on flexibility and work-life balance, this position provides a supportive atmosphere where your contributions will directly impact the lives of children and families. Join us in making a difference and enjoy a range of benefits that promote your well-being.

Benefits

29 days annual leave

Flexible working options

Local Government pension scheme

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Strong organisational abilities including time management and multitasking.
• Experience in providing administrative support in a team environment.

Responsibilities

• Undertake administrative duties under supervision of the Business Support Team Manager.
• Manage requests in the FPN inbox and provide support to the Education Welfare Service.

Skills

Administrative Skills

Customer Service

Time Management

Problem-Solving

Digital Experience

Job description

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Business Support Officer Level 1, Richmond

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Client:

Achieving for Children

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b629b54d6d5e

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us

Business Support Officer Level 1

We are responsible for the entire range of children’s education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do. There’s never been a better time to join AfC, we are growing our workforce, implementing new flexible working arrangements and have increased our virtual wellbeing offer.

We now have the following job opportunity available and we would be delighted to receive your application to continue our story.

About the role

This is currently a one year fixed term, part time (3 days/21.6 hours) and term time only Business Support Officer L1 vacancy. As this is a part-time, term time post the salary will be pro-rata.

The role is responsible for undertaking administrative duties, working in a team under the supervision of the Business Support Team Manager. The fixed term, part time vacancy provides Business Support to the Education Welfare Service which is based in the Civic Office, York Street, Twickenham (Richmond).

You will be working with other officers in the Education Welfare Service as part of a team, so it will be important for you to form strong working relationships to ensure that you are able to meet the statutory deadlines of the services.

There will be some Service specific work using bespoke databases and trackers.

Generic Business Support responsibilities for the role will include;

• Managing and responding to all requests received in the FPN inbox.
• Providing administrative support to the Elective Home Education Service
• Liaising and working closely with Education Welfare Officers.
• Updating service specific databases and trackers.
• Fielding relevant telephone calls and messages.
• Completing statutory returns.
• Supporting with I.T. set up and the creation of resources as required.

The role will require an individual to have strong admin, customer service and digital experience to undertake a range of these functions to ensure that they are providing excellent support to those in the directorate and to our children, young people and their families.

For further information about this role, please contact: Charlotte Mayers on

About you

• A passion for Achieving for Children’s vision, mission and values (trust, empower, respect) to support children and young people to live safe, happy, healthy and successful lives.
• Strong organisational abilities including: time management, creative-thinking, problem-solving and multitasking.
• Works well under pressure and is flexible with their approach to carrying out tasks.
• Able to make good use of technology to perform functions and ensure work is timely and accurate.
• Strong administrative skills such as minute taking, managing competing priorities, being organised and working well in a team.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month(Or for term term workers, your leave entitlement consists of the non-working periods in your contract.)
• Tailored induction sessions commencing on the date you start working for AfC
• Local Government salary and pension scheme (LGPS or Teachers Pension)
• Flexible working options - helping to keep a good work life balance
• A comprehensive Employee Assistance Programme
• A range of staff benefits and discounts
• An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children . For our social work offer .

Start dates: Achieving for Children have meaning successful candidates join on a set date in each month.Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams.Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

For more information about AfC: Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.

We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.