Business Support Officer L1

TN United Kingdom; Richmond; On-site; GBP 20,000 - 30,000; Part time

Job summary

An innovative community interest company is looking for a part-time Business Support Officer to play a crucial role in administrative duties across Kingston and Richmond. This position offers a hybrid working model, allowing flexibility while ensuring collaboration with team members. The ideal candidate will thrive in a supportive environment, aligning with values of trust and respect, and will be responsible for managing requests, coordinating appointments, and supporting IT setups. With opportunities for career development and a competitive salary, this role is perfect for those eager to make a difference in the lives of children and young people.

Benefits

29 days annual leave

Local Government salary and pension schemes

Flexible working arrangements

Employee Assistance Programme

Career development opportunities

Qualifications

• Passionate about supporting children and young people.
• Strong organizational skills and ability to multitask.

Responsibilities

• Managing requests in the Business Support inbox.
• Coordinating appointments and recording outcomes.
• Processing invoices and purchase orders.

Skills

Organizational Skills

Time Management

Database Management

Adaptability

Technology Proficiency

Administrative Skills

Teamwork

Job description

Job Title: Business Support Officer L1

Achieving for Children is a Community Interest Company with a public sector ethos and a focus on innovation. Owned by three local authorities (Windsor & Maidenhead, Kingston, and Richmond), we combine the benefits of a social enterprise with local government employment perks. Find out more about us.

About the Role

We are seeking a permanent, part-time Business Support Officer L1 (28 hours) to undertake administrative duties within the Kingston & Richmond Cluster Service area, covering Kingston and Richmond Boroughs. Staff are based at Guildhall 2 (Kingston), Civic Centre (Twickenham), and Moor Lane (Chessington). The role involves flexible working across Moor Lane and Civic Centre offices, with a typical schedule from Monday to Thursday, 9am to 3:15pm, and Friday, 9am to 2:30pm.

Our hybrid working model combines remote and office-based work, with staff working one day in the office and the remaining days from home, adaptable based on service needs. Collaboration with team members is essential to meet statutory deadlines.

Key Responsibilities

1. Managing and responding to requests in the Business Support inbox.
2. Managing wait lists, coordinating appointments, and recording outcomes.
3. Handling telephone calls and email requests.
4. Processing invoices and purchase orders.
5. Supporting IT setup and resource creation.
6. Diary management and database administration.

About You

The ideal candidate will be passionate about our mission to support children and young people. Essential attributes include:

• Alignment with Achieving for Children's values of trust, empowerment, and respect.
• Strong organizational skills, including time management and multitasking.
• Experience managing databases with accurate data entry.
• Ability to work under pressure and adapt to changing priorities.
• Proficiency with technology for efficient work processes.
• Excellent administrative skills and teamwork ability.

Benefits

We offer a supportive environment with resources, competitive salary, and hybrid working options, including:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years, plus a birthday day off.
• Tailored induction sessions.
• Local Government salary and pension schemes.
• Flexible working arrangements.
• Employee Assistance Programme and staff discounts.
• Opportunities for career development.

Additional Information

Start dates are set monthly. Candidates should prepare accordingly. Please check the UK right to work guidance, especially for EU and non-EU applicants. We value diversity and encourage applications from underrepresented communities. This role is subject to safeguarding checks, including a DBS clearance.

For more information, meet Regina at Civic Centre, Twickenham, on the first Wednesday of each month.

We reserve the right to close the vacancy early once sufficient applications are received. Apply promptly to avoid missing out.