Business Support Officer

Itchy Feet; Jersey Marine; On-site; GBP 13,000 - 27,000; Part time

Job summary

Itchy Feet in Jersey is seeking a part-time Business Support Officer to coordinate operational and administrative processes across the organisation. You will be the go-to person for consultant records, onboarding/offboarding, contracts and resourcing activities, reporting, and tender support.

The role requires strong organisation, attention to detail and proactive collaboration with leadership. Flexibility and comfort with a busy team will be valued.

Qualifications

• Minimum 5 years' experience in business operations or similar support role.
• Experience managing databases, CRM or resourcing platforms with emphasis on data accuracy and compliance.
• Experience coordinating onboarding and offboarding processes.
• Experience preparing and administering contracts and associated documentation.
• Strong organisational and prioritisation skills with ability to handle multiple tasks.
• Excellent written and verbal communication skills.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Ability to work independently in a part-time role.

Responsibilities

• Own day-to-day administration and management of the resourcing system.
• Maintain consultant records, CVs, skills matrices, certifications and availability.
• Coordinate onboarding and offboarding processes and contract administration.
• Review resource requirements and produce consultant shortlists.
• Support workforce planning and resource reporting.
• Coordinate inductions and ensure accurate record maintenance.
• Manage consultant deployment information and compliance documentation.
• Handle end-to-end records and contracts for consultants and clients.

Skills

Data accuracy

Organisational skills

Communication skills

MS Office proficiency

Tools

Accelo

CRM systems

Resource management systems

Job description

Our client is seeking a Business Support Officer to join their dynamic team in Jersey. This part-time role offers flexible hours, perfect for those looking to balance work and personal commitments. The primary focus of this position is to coordinate key operational, resourcing, and administrative processes across the organisation, ensuring a seamless experience for consultants, clients, and stakeholders. You will report to the Head of People and Operations and work closely with the leadership team. The role encompasses various responsibilities, including management of consultant records, onboarding and offboarding processes, contract administration, tender support, and general business operations. Ideal candidates are highly organised, proactive, and are keen to contribute to a supportive team culture that values collaboration and innovation.

JOB DUTIES:

• Own the day-to-day administration and management of the company's resourcing system, ensuring consultant profiles, CVs, skills matrices, certifications, availability and compliance records remain accurate and up to date.
• Maintain high standards of data quality through regular system reviews and audits.
• Monitor consultant availability and maintain accurate deployment information.
• Review and triage resource requirements received from clients and internal stakeholders.
• Produce consultant shortlists from the database based on role requirements, skills, experience and availability.
• Support with workforce planning and resource reporting.
• Manage the end-to-end onboarding process for consultants, ensuring all required documentation, compliance checks, and contractual arrangements are completed.
• Coordinate consultant inductions and ensure records are accurately maintained.
• Monitor and maintain consultant compliance documentation and renewal dates.
• Manage consultant offboarding activities, including documentation, system updates and closure of records.
• Act as a key point of contact for consultants throughout their engagement lifecycle.
• Prepare, issue and maintain consultant contracts, assignment schedules, extensions and associated documentation.
• Prepare and issue client contracts and associated engagement documentation.
• Maintain accurate contract records and ensure documentation is appropriately stored and accessible.
• Track contract milestones, renewal dates and changes to contractual arrangements.
• Review portals for relevant opportunities and alert the wider team.
• Draft tender return submissions with input from the wider team.
• Submit complete tender responses and manage updates.
• Collate and record case studies, approaches and methodologies for use in proposals.
• Manage an events diary and lead the delivery of events across all jurisdictions.
• Manage and triage shared mailboxes.
• Provide administrative support on the Accelo workflow system (updates and entries).
• Assist with consultant communications, ensuring a smooth and engaging candidate experience.
• Assist with office management as required.
• Help coordinate internal engagement initiatives and team-building activities.
• Identify opportunities for process improvements and administrative efficiencies.

JOB REQUIREMENTS:

• Minimum 5 years' experience in a business operations, recruitment coordination, resource coordination, business support or professional services support role.
• Experience managing databases, customer relationship management (CRM) systems or resourcing platforms with a strong focus on data accuracy and compliance.
• Experience coordinating onboarding and offboarding processes.
• Experience preparing and administering contracts and associated documentation.
• Strong organisational and prioritisation skills with the ability to manage multiple activities simultaneously.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Strong Microsoft Office skills, particularly Word, Excel, PowerPoint and Outlook.
• Ability to work independently and manage workload effectively in a part-time role.
• Experience within a consulting, recruitment, professional services or project delivery environment would be advantageous.
• Experience supporting tender and bid submission processes would be beneficial.
• Knowledge of workforce planning, resource management or consultant deployment activities is preferred.
• Experience using recruitment, CRM or resource management systems would be considered an advantage.

WHAT YOU'LL LOVE:

You will have the opportunity to grow and develop professionally within a supportive and innovative team. Flexible working solutions allow you to manage your work-life balance, while state-of-the-art technology and tools will enhance your efficiency. The role also provides ample opportunities for socialising and networking, along with regular engagement and feedback opportunities to foster your continuous improvement.