Business Support Officer

Dudley Metropolitan Borough Council; Wolverhampton; On-site; GBP 21,000 - 28,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking an experienced Business Support Officer to join our Youth and Family Hubs team within Dudley Children's Services. You will provide high quality administrative support, manage data and key systems, and assist frontline teams and families.

This role involves financial processes, recruitment support, safeguarding, and contributing to service improvements in a fast-paced, collaborative environment.

Qualifications

• NVQ Administration Level 3 (or equivalent).
• Proven experience in administrative front facing roles.
• Excellent communication skills with the ability to engage with a wide range of people.
• Strong organisational skills and attention to detail.
• Confidence using a range of ICT systems.
• Experience handling financial processes (e.g. invoices, payments and reconciliation).
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services.
• Provide high-quality administrative support to ensure the effective delivery of services.
• Manage and maintain data systems and accurate records.
• Support meetings, including arranging, minuting and following up on actions.
• Support safeguarding processes and ensure accurate and timely record keeping.
• Contribute to service improvements and new ways of working.
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements.
• Support recruitment and HR-related processes.
• Ensure compliance with council policies, including safeguarding, data protection and health & safety.

Skills

Excellent communication

Organisational skills

ICT systems proficiency

Data protection awareness

Adaptability

Education

NVQ Administration Level 3

Job description

We are looking for an experienced, motivated and people-focused Business Support Officer to join our dynamic team supporting Youth and Family Hubs, within Dudley Children's Services. This is a fantastic opportunity to play a vital role in supporting services that make a real difference to children, young people and families across Dudley. No two days are the same, from supporting frontline teams and helping families, to managing data, finances and key systems. You'll be right at the heart of delivering high-quality services.

Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services
• Provide high-quality administrative support to ensure the effective delivery of services
• Manage and maintain data systems and accurate records
• Support meetings, including arranging, minuting and following up on actions
• Support safeguarding processes and ensure accurate and timely record keeping
• Contribute to service improvements and new ways of working
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements
• Support recruitment and HR-related processes
• Ensure compliance with council policies, including safeguarding, data protection and health & safety

Required Qualifications

• NVQ Administration Level 3 (or equivalent).
• Proven experience in administrative front facing roles.
• Excellent communication skills, with the ability to engage with a wide range of people.
• Strong organisational skills and attention to detail.
• Confidence using a range of ICT systems.
• Experience handling financial processes (e.g. invoices, payments and reconciliation)
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

About Dudley Council

It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents