Youth & Family Services Admin & Data Support Officer

Dudley Metropolitan Borough Council; Wolverhampton; On-site; GBP 21,000 - 28,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking an experienced Business Support Officer to join our Youth and Family Hubs team within Dudley Children's Services. You will provide high quality administrative support, manage data and key systems, and assist frontline teams and families.

This role involves financial processes, recruitment support, safeguarding, and contributing to service improvements in a fast-paced, collaborative environment.

Qualifications

• NVQ Administration Level 3 (or equivalent).
• Proven experience in administrative front facing roles.
• Excellent communication skills with the ability to engage with a wide range of people.
• Strong organisational skills and attention to detail.
• Confidence using a range of ICT systems.
• Experience handling financial processes (e.g. invoices, payments and reconciliation).
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services.
• Provide high-quality administrative support to ensure the effective delivery of services.
• Manage and maintain data systems and accurate records.
• Support meetings, including arranging, minuting and following up on actions.
• Support safeguarding processes and ensure accurate and timely record keeping.
• Contribute to service improvements and new ways of working.
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements.
• Support recruitment and HR-related processes.
• Ensure compliance with council policies, including safeguarding, data protection and health & safety.

Skills

Excellent communication

Organisational skills

ICT systems proficiency

Data protection awareness

Adaptability

Education

NVQ Administration Level 3

Job description

Dudley Metropolitan Borough Council is seeking an experienced Business Support Officer to join our Youth and Family Hubs team within Dudley Children's Services. You will provide high quality administrative support, manage data and key systems, and assist frontline teams and families.

This role involves financial processes, recruitment support, safeguarding, and contributing to service improvements in a fast-paced, collaborative environment.