Business Support Officer

Bridgend County Borough Council; Bridgend; Hybrid; GBP 12,000 - 16,000; Part time

Job summary

Bridgend County Borough Council is seeking a part-time Business Support Officer (ICT) to join the Corporate Landlord team. The role involves processing contractor orders and invoices, maintaining asset records and supporting the facilities helpdesk to ensure ICT equipment and buildings are well supported.

The post emphasises being organised, customer-focused and proactive, with the council’s Hybrid Working Policy allowing a balance between home and office work.

Qualifications

• Experience in administrative support and customer service.
• Ability to manage contractor orders and invoices.
• Experience maintaining asset records and delivering helpdesk services.

Responsibilities

• Process contractor orders and invoices.
• Maintain asset records.
• Help deliver an effective facilities helpdesk service.
• Act as a point of contact for customers, contractors and suppliers.
• Resolve queries and progress work requests to completion.

Skills

Organised

Customer-focused

Proactive

Attention to detail

Job description

Business Support Officer (ICT) - Internal Only

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £13,637 per annum

Contractual hours 18.5

Basis Part time

Job category/type Business Support

Date posted 17/09/2026

Job reference 19123

18.5 hours per week

We are looking for an organised, customer-focused and proactive Business Support Officer to join our Corporate Landlord team.

This is an exciting opportunity to play a key role in supporting both the Costing and Helpdesk functions, ensuring that council buildings, facilities and ICT equipment are effectively supported through efficient administrative and customer service process.

As part of a busy team, you will be responsible for processing contractor orders and invoices, maintaining asset records, and helping deliver an effective facilities helpdesk service. You will act as a key point of contact for customers, contractors and suppliers, helping to resolve queries and ensuring work requests are progressed and completed efficiently.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.