Business Support Office Manager

JMW Solicitors LLP; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading law firm in London is seeking an experienced Office and Facilities Manager to oversee daily operations and ensure a high-quality experience for clients. The role requires strong management skills and the ability to work with various stakeholders. The position is fully office-based and offers a range of benefits including generous annual leave and private medical insurance.

Benefits

25 days' annual leave

Travel Insurance

Death In Service benefit

Private Medical Insurance

Income Protection

Interest-free travel pass/parking loan

Early finish Friday

Charitable work days

Sports teams and hobby clubs

Employee Assistance Programme

Qualifications

• Experience in law firm operations preferred but transferable skills accepted.
• Strong stakeholder relationship management experience.

Responsibilities

• Oversee facilities and client suite operations.
• Manage daily operations ensuring five-star client experience.
• Ensure compliance with Health and Safety regulations.

Skills

Office Management

People Management

Organisational Skills

Interpersonal Skills

Commercial Awareness

Job description

We are seeking a highly organised and experienced office and facilities manager to oversee daily operations of the London office’s client suite and overall office, working in conjunction with the firm’s national Business Support and Facilities processes. This is an exciting opportunity for someone with law firm operational experience to take ownership of the office’s day-to-day processes.

The role is an internal and client stakeholder-facing one, where professionalism and presentation are essential and where the post-holder will have excellent stakeholder relationship management experience.

This is a full-time role (35 hours a week) which will be fully office-based in our City of London office.

Role Responsibilities:

1. Oversee facilities, client suite, and central support personnel, including day-to-day supervision and line management.
2. Manage and oversee daily client suite operations, ensuring a five-star experience for clients attending the premises.
3. Manage and oversee daily facilities operations, including managing suppliers, contractors, procurement, IT requirements, building maintenance, internal postal service, postal services, and utilisation of office space.
4. Continuously update and monitor the office’s Health and Safety compliance in line with HSE regulations and the business’s safety policies and processes.
5. Ensure the office adheres to HSE regulations and the firm’s internal risk and compliance policies and processes.

A full job description can be made available on request.

Knowledge, Skills and Experience:

• Strong office and facilities management skills.
• People management experience.
• Commercial awareness and business acumen.
• Experience working with stakeholders at all levels of seniority.
• Excellent organisational and interpersonal skills.
• Previous experience in a law firm or other professional services firm is preferred, but consideration will be given to candidates with exceptional office management and facilities experience with transferable skills.

Working for JMW

As well as a rewarding career, JMW offers many benefits, including:

• A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year.
• Travel Insurance – covering you and eligible family members.
• Death In Service benefit of 3 x basic salary.
• Private Medical Insurance (subject to opting in) with options to include eligible family members.
• Income Protection covering up to 75% of salary.
• Access to interest-free travel pass/parking loan.
• One early finish Friday per month.
• Two days annually for charitable work.
• Opportunities to participate in sports teams, hobby clubs, and social events.
• Access to Employee Assistance Programme and trained Mental Health First Aiders.