Business Support Office

Creative Support; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Creative Support in London is seeking a proactive Business Support Officer to provide administrative and operational support to services across 11 boroughs of London and Essex. This role demands strong organisation, clear communication, and a can-do attitude.

You will assist with CQC compliance, rota checks, invoicing, budget monitoring, interview planning, job postings, and data entry using Word, Excel and Outlook.

Qualifications

• Graduate or professional with proactive, organised approach.
• Strong administrative and office support experience.
• Excellent written and spoken English.

Responsibilities

• Assisting with CQC compliance
• Undertaking rota checks to ensure all commissioned hours are delivered
• Monitoring overtime for staff
• Complete invoicing schedules for the finance team to reflect frontline delivery
• Monitoring financial performance of services against budgets
• Planning and supporting interviews
• Working with Recruitment Team to ensure roles are advertised
• Writing job packs and adverts to fill vacancies
• Monitoring agency expenditure against local and national KPI’s
• Working with our central Bank Team to agree agency bookings
• Helping to set up new services

Skills

Attention to detail

Administrative skills

Data entry

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Closing Date: Tuesday 10th November 2026

up to £30,000 per annum

Full-Time

We are looking for a proactive and highly organised graduate or professional to join our expanding team as a Business Support Officer. This role will provide administrative and operational support to services across 11 boroughs of London and Essex.

You will provide efficient support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs. The successful candidate will have duties including (but not limited to):

• Assisting with CQC compliance
• Undertaking rota checks to ensure all commissioned hours are delivered
• Monitoring overtime for staff
• Complete invoicing schedules for the finance team to reflect frontline delivery
• Monitoring financial performance of services against budgets
• Planning and supporting interviews
• Working with the Recruitment Team to ensure roles are advertised
• Writing job packs and adverts to fill vacancies
• Monitoring agency expenditure against local and national KPI’s
• Working with our central Bank Team to agree agency bookings
• Helping to set up new services

This role will suit someone with resilience and enthusiasm who relishes a new challenge each day. We are looking for an individual with gumption and a can-do attitude. An approachable and warm manner, along with excellent customer care skills is essential. An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit health and social care sector.

The role requires an individual with excellent attention to detail as well as the ability to multi-task to complete competing deadlines. The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are necessary to succeed in this role. You will enjoy working as a team as well as using your initiative and working independently.

If you would be interested to have an informal chat about the role, we welcome you to please contact Mahip Singh, Service Director on 07815 518 847 or via email at [e-mail]

Vacancy Reference Number: 97056

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas.