Business Support Officer

Hampshire County Council; Winchester; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Hampshire County Council is seeking a proactive Business Support Officer to join the Older Adults Strategic Commissioning Team. The role focuses on providing analytical and business support to oversee diverse community care contracts, including domiciliary care and care homes.

You will work with commissioners, contract managers and providers to monitor performance, improve data quality, and develop dashboards using SharePoint, Excel and Power BI.

Qualifications

• Strong data interpretation and reporting skills.
• Experience with Power BI/SharePoint for dashboards and reporting.

Responsibilities

• Provide business support to the Commissioning and Contract Management Team, triaging inquiries and handling correspondence.
• Maintain accurate contract, provider and performance records.
• Coordinate meetings and provider forums, recording actions and progress.
• Act as a key point of contact for providers and stakeholders to promote collaboration.
• Support contract management activities, monitoring compliance and actions.
• Develop and maintain dashboards and reporting systems using SharePoint, Excel and Power BI.
• Produce and present performance, compliance and market information.

Skills

Analytical thinking

Data reporting

Stakeholder engagement

Tools

Power BI

SharePoint

Excel

Job description

Business Support Officer

Job Details:

Job Reference: HCC625214
Salary Range: £34,273 - £37,570 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 30 October 2026

Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference?

The Older Adults Strategic Commissioning Team plays an important role in helping to ensure the care and support needs of residents of Hampshire can be met. Responsible for both shaping the care market within Hampshire and overseeing providers contractual obligations, the team works in partnership with a variety of stakeholders to ensure the best possible outcomes for Hampshire’s residents.

Hampshire County Council is committed to working in partnership with independent providers across Hampshire to deliver high-quality care and support to some of our most vulnerable residents. As demand for health and social care services continues to grow and financial pressures increase, data-driven decision making, effective contract management, and strong provider relationships have never been more important.

The Role:

We are seeking a motivated and proactive Business Support Officer to join our Commissioning and Contract Management team. This is an exciting opportunity to play a key role in supporting the oversight of a diverse portfolio of community care contracts, including domiciliary care, care homes, supported living, and other commissioned care services that make a real difference to people's lives every day.

Working closely with commissioners, contract managers, providers, and operational colleagues, you will provide high-quality analytical and business support that helps ensure services are delivered effectively, contract performance is monitored, and strategic priorities are achieved.

A significant part of the role will involve using data and digital tools to improve insight and reporting. We are looking for someone who is confident in the use of Microsoft SharePoint Lists, Excel, and Power BI, with the ability to develop dashboards, analyse information, and produce regular market oversight and performance reports that inform commissioning decisions and support service improvement.

You will be based at our Winchester office for one designated day per week, with additional attendance as required to support business activities, team collaboration and stakeholder engagement. The role operates on a hybrid basis, offering flexibility to work remotely for the remainder of the week, alongside occasional travel across Hampshire to support provider engagement, contract monitoring activities and partnership working.

What you’ll do:

• Provide business support to the Commissioning and Contract Management Team, supporting the effective delivery, administration and monitoring of commissioned services. This will involve managing shared inboxes, triaging enquiries and allocating or responding to correspondence.

• Maintain accurate contract, provider and performance records, ensuring information is up to date, accessible and compliant with governance requirements.

• Coordinate meetings, provider forums and engagement activities, including preparing agendas, recording actions and monitoring progress.

• Act as a key point of contact for providers and stakeholders, promoting effective communication, partnership working and continuous improvement.

• Support contract management activities, including monitoring compliance, tracking contract actions and maintaining key contract information and review schedules.

• Support commissioning projects, service reviews and service developments through action tracking, project coordination, data collection and progress reporting.

• Develop and maintain reporting systems, databases and dashboards using SharePoint, Excel and Power BI to support operational and strategic decision‑making.

• Produce, analyse and present performance, compliance and market information, identifying trends, risks, opportunities and emerging issues.

• Liaise with providers, internal colleagues and partner teams to obtain information, coordinate activity and resolve queries.

• Support market oversight and engagement activities by gathering intelligence on provider performance, capacity and service demand.

• Monitor risks, issues and dependencies affecting service delivery and support appropriate mitigation actions.

• Identify and implement improvements to administrative processes, data quality, reporting arrangements and digital ways of working.

• Work collaboratively with colleagues and partners across Adult Social Care and undertake other duties commensurate with the grade of the post.

• Promote equality, diversity and inclusion in all aspects of the role.

• Undertake any other duties commensurate with the grade and responsibilities of the post as required by management.

What we’re looking for:

We are looking for a highly organised and analytical individual with strong digital skills and the ability to interpret data, produce meaningful reports, and support informed decision‑making. You will be an excellent communicator who can build positive relationships with a range of stakeholders, manage competing priorities, and work proactively to identify improvements and deliver successful outcomes. A commitment to professionalism, customer service, confidentiality and equality is essential.

Experience within local government, health or social care, commissioning, contract management, performance monitoring or business intelligence would be advantageous. Experience using tools such as Power BI, SharePoint and reporting systems to support service delivery and continuous improvement would also be beneficial.

Why join us?

Our benefits package includes details of the holiday entitlement, pension scheme, flexi‑time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles. Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward‑looking local authority, it offers a pleasant, supportive, and collaborative working environment. Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

Additional Information:

Business Support Officer Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Rob Elliott, Contract Market Monitoring Manager on [e-mail] or 0370 779 632

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.