Business Support Manager

NHS Scotland; Prestwick; On-site; GBP 45,000 - 55,000; Full time

Job summary

NHS Ayrshire & Arran seeks a proactive Business Support Manager to lead administrative and support functions across community and acute hospital services. Based at Biggart Hospital, Prestwick, this fixed-term post spans 2 years and requires strong leadership and change management.

You will manage diverse teams, drive service improvements, and ensure governance, information management and staff safety standards are met while collaborating with senior leaders and clinicians.

Qualifications

• Educated to Degree level in Business Administration or relevant management experience.
• Postgraduate qualification or evidence of equivalent experiential knowledge.
• Extensive managerial experience, leadership, organisational and negotiation skills.
• Extensive Project Management experience with the ability to demonstrate successful implementation of departmental improvements, developments and changes.

Responsibilities

• Provide leadership and direction to administrative and support functions across services.
• Manage and develop high-performing teams and oversee staffing and financial resources.
• Lead service improvement initiatives, govern governance and information management, and ensure health and safety compliance.

Skills

Management experience

Project management

HR issues

Administration NHS

Inter-personal skills

Report writing

Information governance

Communication skills

Health & safety awareness

Confidentiality

Education

Degree in Business Administration or relevant management

Postgraduate qualification or equivalent experience

Job description

NHS Scotland

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website -

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Tip: Think of AI as a helper, not a substitute. We want to understand younot an AI tool.

Position

Are you an experienced leader with a passion for service improvement, people management and delivering high-quality support services? We are looking for an ambitious and forward-thinking Business Support Manager to play a pivotal role within the South Ayrshire Health & Social Care Partnership Business Support Team. This is an exciting opportunity to lead diverse teams across community and acute hospital services, influence strategic change, manage key projects, and drive innovation that directly supports patient care and staff experience. If you thrive in a fast-paced environment, enjoy leading transformational change, and want to make a meaningful impact across health and social care services, we'd love to hear from you. You will be based at Biggart Hospital, Prestwick. This post is offered on a fixed-term basis for 2 years.

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

Hours

36.00 hours per week (Monday to Friday).

UK Driving Licence

A UK driving licence is essential for this role.

What You Will Do

As Business Support Manager, you will provide leadership and direction to a wide range of administrative and support functions across community and acute hospital services. You will manage and develop high-performing teams, oversee significant staffing and financial resources, and ensure the delivery of effective, efficient and person-centred support services. Working closely with senior leaders and clinical colleagues, you will lead service improvement initiatives, manage projects, support organisational change, and ensure compliance with governance, information management and health and safety requirements. This varied and influential role offers the opportunity to make a tangible difference to staff, services and the communities we serve while helping to shape the future of integrated health and social care services across South Ayrshire Health & Social Care Partnership.

Knowledge, Training And/or Experience Required For This Post

• Educated to Degree level in Business Administration or relevant management experience.


• Postgraduate qualification or evidence of equivalent experiential knowledge


• Extensive managerial experience, leadership, organisational and negotiation skills.


• Extensive Project Management experience with the ability to demonstrate successful implementation of departmental improvements, developments and changes; to post Graduate level of knowledge or equivalent experience


• Proven Management experience working with HR issues within a large organisation


• Administration experience required, preferably within NHS


• Excellent inter-personal and communication skills


• Report writing skills


• High standard of computer literacy
  
• Knowledge of medical terminology


• Knowledge of general legislation


• Previous experience of resolving health & safety issues, incident reporting, risk management and ergonomic issues within the workplace.


• High level knowledge of confidentiality and security of information in order to ensure that staff adhere to Information Governance/GDPR. Cauldicott Principles.

If you would like to find out more about the role, please contact Kirsty Owens - Senior Manager (Business Support) at [e-mail].

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

Please visit for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts.