Business Support Manager

Xeinadin Group; Clevedon; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a detail-oriented Business Support Manager to join their dynamic team. This role involves a blend of administrative, organisational, and relationship management responsibilities, ensuring seamless operations within a leading accountancy group. You'll be at the heart of the action, managing client communications, overseeing document organisation, and supporting the onboarding of new clients. With a focus on accuracy and efficiency, you'll thrive in a fast-paced environment while contributing to the growth of a forward-thinking company that values its people and their development. If you're looking for a role that combines structure with the excitement of a collaborative team, this opportunity is perfect for you.

Benefits

Company Pension Scheme

25 days of annual leave + bank holidays

Life Assurance x4 annual salary

Enhanced family leave policies

Employee Assistance Programme – 24/7 support

Corporate Discounts Platform

Flexible Benefits platform

Ability to buy up to 5 days of annual leave

Enhanced Company Sick Pay

Business closure over Christmas

Qualifications

• Proven experience in administration and fast-paced environments.
• Very high level of attention to detail and accuracy required.

Responsibilities

• Manage phone calls and ensure timely responses.
• Oversee scanning, filing, and organisation of documents.
• Support onboarding process for new clients.

Skills

Administration

Attention to Detail

Microsoft Excel

Microsoft Word

Microsoft Outlook

Time Management

Communication Skills

Tools

Office Software

Job description

Company Description
Xeinadin was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It is our people who help drive our business forward, and we offer them future-focused career opportunities whilst supporting the individual specialisms. Our regional offices of over 1800 colleagues operate in collaboration across the Group, combining collective expertise to maximise our people’s potential. As part of one Xeinadin, our colleagues are able to draw on expertise and support from across our UK, Ireland and central teams, as well as benefitting from being a part of their local communities.

Description
Join our team as a Business Support Manager! Reporting to the Area Practice Manager, this role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you’ll play a key role in ensuring the smooth running of operations within a leading accountancy group.

Key Responsibilities

1. Manage phone calls, ensuring professional and timely responses.
2. Chase clients for required books and records to meet deadlines.
3. Oversee scanning, filing, and organisation of documents.
4. Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.
5. Finalise and distribute accounts and personal tax packs to clients for approval.
6. Assist the Hub Credit Controller in resolving debtor queries.
7. Process invoices, write-offs, and WIP adjustments.
8. Apply for HMRC and Companies House authentication codes.
9. Allocate disbursements to clients and manage payments over the phone.
10. Process and reconcile office petty cash and handle cheque payments.
11. Schedule client appointments and coordinate the safe return of books and records.
12. Maintain an inventory of IT equipment, including laptops, issued to team members.
13. Order office supplies and manage stationery stock.
14. Provide project support to the Area Practice Manager as required.

Key Requirements

1. Proven experience in administration and a fast-paced environment.
2. Very high level of attention to detail and accuracy.
3. Proficient with Microsoft Excel, Word, Outlook etc.
4. Excellent time management skills - handling multiple and varied deadlines concurrently.
5. Must be able to meet administrative deadlines.

Additional Requirements

1. Be able to work independently as well as part of a team.
2. Organised, proactive, reliable and self-motivated.
3. Confident communicator with personnel at all levels within the business, both written and verbal.

Model
Hybrid

Salary
Competitive

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

• PMI single or family
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental

*subject to exceptions and business needs