Business Support Hub Adviser

Bupa UK; Salford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Onsite gym or discounts

Online discounts

Job summary

Bupa Place, Salford Quays, is hiring a Business Support Hub Adviser. This permanent, full-time role (37.5h) offers a rotating 8am–6pm pattern and potential hybrid working (2 days/week) after sign-off. Office-based with no full remote option. Join a team supporting B2B Sales, handling queries via phone, email, and webchat.

You will build relationships, resolve issues, and learn Bupa products to deliver excellent client service. Strong communication and organisational skills are essential.

Qualifications

• Excellent telephony and verbal communication skills.
• Strong customer service experience with ability to build relationships.
• Good problem-solving skills.
• Strong organisational and time-management skills.
• Ability to work under pressure in a regulated environment.
• Strong listening skills and ability to tailor approach to customers.
• Good numerical skills and confidence with invoices and customer accounts.
• Strong IT skills, including Microsoft Office.

Responsibilities

• Respond to and resolve queries via phone, email and webchat.
• Build and maintain relationships with customers, brokers, account managers and internal stakeholders.
• Take ownership of customer queries, issues and complaints; ensure resolution.
• Support customers using Bupa Connect and resolve technical platform queries.
• Manage inbound/outbound communications while meeting service standards.
• Ensure requests are handled within agreed timescales.
• Record all customer interactions across relevant systems.
• Develop understanding of Bupa products and digital tools to provide effective support.

Skills

Excellent telephony

Customer service

Problem solving

Organisational skills

Work under pressure

Active listening

Numerical skills

IT skills

Initiative

Job description

We Make Health Happen

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. We champion diversity and believe our people should reflect the communities and customers we serve. You'll find an inclusive environment where you can be yourself while doing work that genuinely makes a difference.

Permanent

£26,600

note that we are unable to offer sponsorship for this position.

Job Description

Business Support Hub Adviser

Bupa Place, Salford Quays

Permanent

Full time –

37.5 hours per week between Mon – Fri, 8am – 6pm (rotating shift pattern)

£26,600

This role is fully office based with potential for hybrid working (2 days/week) available once signed off. This is not a fully remote working position. Please note that we are unable to offer sponsorship for this position.

We Make Health Happen

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. We champion diversity and believe our people should reflect the communities and customers we serve. You'll find an inclusive environment where you can be yourself while doing work that genuinely makes a difference.

As a Business Support Hub Team Advisor, you'll provide technical and administrative support across our B2B Sales teams, acting as a key point of contact for customer queries and helping to deliver an excellent service experience for our clients, intermediaries and business partners.

How You’ll Help Us Make Health Happen

• Support B2B customers by responding to and resolving queries through phone, email and webchat channels.
• Build and maintain strong relationships with customers, brokers, account managers and internal stakeholders.
• Take ownership of customer queries, issues and complaints, ensuring they are resolved effectively and professionally.
• Support customers using Bupa Connect and help resolve technical platform queries.
• Manage inbound and outbound customer communications while meeting service standards and performance targets.
• Ensure customer requests are handled accurately and within agreed timescales.
• Record all customer interactions accurately across relevant systems.
• Develop a strong understanding of Bupa products, services and digital tools to provide effective support.

Essential

Key Skills / Qualifications needed for this role:

• Excellent telephony and verbal communication skills, as this role is heavily phone based.
• Strong customer service experience with the ability to build positive relationships.
• Good problem-solving skills.
• Strong organisational and time-management skills.
• Ability to work under pressure in a regulated environment.
• Strong listening skills and the ability to tailor your approach to different customers.
• Good numerical skills and confidence working with invoices and customer account information.
• Strong IT skills, including Microsoft Office.
• Ability to work independently and use initiative.

What You'll Bring

• A positive and resilient approach, particularly when handling challenging situations.
• The ability to adapt where needed as calls will be varied on a daily basis.
• The ability to remain calm and professional when dealing with sensitive customer matters.
• Strong attention to detail.
• A collaborative, team-focused mindset.
• A genuine passion for helping customers and solving problems.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type

Full time

Job Area

Call Centre

Locations:

Bupa Place