Contact Centre Sales Advisor
Bupa UK
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Bupa UK in Staines, Middlesex is looking for a Contact Centre Sales Advisor. This office-based role supports customers through policy renewals and product guidance. You’ll join a team in a fast-paced environment, with career development through the Stepping Stones program and Career Academy.
The role offers a 37.5-hour week, shifts 8am–8pm with one half Saturday per month, and a base salary of £28,450 plus a £500 probation bonus.
Qualifications
- Previous sales / contact centre experience is highly preferred.
- Strong PC skills and the aptitude to adapt to new systems.
- Great interpersonal skills with a genuine passion for customer service and helping others
- The ability to influence and explain complex information in a simple manner
- An enthusiastic, can-do attitude with a desire to achieve goals
Responsibilities
- Take inbound calls from our members in a fast-paced environment.
- Work with multiple systems and adhere to regulatory requirements.
- Ensure each customer has a great experience whether it’s the first call of the day or the last.
- Take ownership of customer queries, managing them through to resolution.
- Diagnose customer needs through effective questioning techniques.
- Introduce our tailored products and services to suit the needs of our customers.
- Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded.
Skills
Job description
As a Contact Centre Sales Advisor, you'll be the voice of Bupa for our customers. The experience you offer affects the lives of others in an important way, every day.
As a Contact Centre Sales Advisor, you'll be the voice of Bupa for our customers. The experience you offer affects the lives of others in an important way, every day.
You’ll be on hand to guide our existing customers through their policy renewal conversations. Ensuring the right outcome and best level of healthcare for them and their families.
At Bupa, we want our people to not only grow, but thrive at work. Our ‘Stepping Stones’ programme and exclusive Career Academy rewards those who bring their sales experience teamed with a passion for great customer service.
- Taking inbound calls from our members in a fast-paced environment
- Working with multiple systems and adhering to regulatory requirements
- Ensuring each customer has a great experience whether it’s the first call of the day or the last
- Take ownership of customer queries, managing them through to resolution
- Diagnose customer needs through effective questioning techniques
- Introducing our tailored products and services to suit the needs of our customers.
- Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded.
- Previous sales /contact centre experience is highly preferred.
- Strong PC skills the aptitude to adapt to new systems.
- Great interpersonal skills with a genuine passion for customer service and helping others
- The ability to influence and explain complex information in a simple manner
- An enthusiastic, can-do attitude with a desire to achieve goals
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
- Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement (subject to NMW requirements)
- Bupa Staff Health Trust - You will have access to our bespoke healthcare cover that provides medical insurance for you and your family
- Wagestream - Have early access up to 40% of your earned wages within minutes (subject to eligibility criteria)
- Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**
- Parental Leave - We have schemes for adoption, birth parents and co parents
- Extensive L&D program including internal development and access to apprenticeships
- Free health assessments every 2 years to support both body and mind
- Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
- Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
- During our recruitment process if you are suspected of using AI at any point your application will automatically be declined*
Full time
Call Centre
Staines - Willow House
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
