Customer Service Specialist

BNP Paribas Personal Finance Group; Metropolitan Borough of Solihull; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension scheme

Health Cash Plan Scheme

Private medical insurance

Job summary

BNP Paribas Personal Finance Group is seeking a Customer Service Professional in Solihull for a full-time, permanent hybrid role. You will interact with customers, dealers, and brokers daily via multiple channels, handling arrears cases with care while aiming for first-contact resolutions.

The role requires GCSE-level education with English and Maths, plus training in Service View and Tallyman, and strong data interpretation skills.

Qualifications

• GCSE or equivalent with grades of C+ in Mathematics and English.
• Service View and Tallyman Trained.
• Able to analyse & interpret data.

Responsibilities

• Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
• Own individual objectives to support the wider success of the business.
• Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customers' journeys.
• Manage customer's accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
• Take full ownership of the customer's end to end journey.
• Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers' queries with expert knowledge.

Skills

Professional & Well-spoken

Organised and great communication

Able to analyse & interpret data

Education

GCSE or equivalent with grades of C+ in Mathematics and English

Service View and Tallyman Trained

Job description

Job Title: Customer Service Professional

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours: Full time, Permanent

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The Role

The role of a customer contact colleague is taking responsibility for communicating with our customers, dealers, and brokers on a daily basis via all contact channels. Motor Professionals will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indictors of financial hardship, and vulnerability.

Key Responsibilities

• Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
• Own individual objectives to support the wider success of the business.
• Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customers' journeys.
• Manage customer's accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
• Take full ownership of the customer's end to end journey.
• Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers' queries with expert knowledge.

Skills & Attributes

• Professional & Well-spoken
• Organised and great communication
• Educated to GCSE or equivalent with grades of C+ in Mathematics and English
• Service View and Tallyman Trained
• Able to analyse & interpret data

What's in it for you

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you

Making a positive impact is at the heart of everything we do - whether for our colleagues, customers, partners, or the community. We live by our values: We're positive, we're brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. don't let confidence hold you back - there's no such thing as a 'perfect' candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.