Business Support Assistant (Practitioner Team)

Staffordshire County Council; Newcastle-under-Lyme; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading local authority as a Business Support professional. In this permanent, full-time role, you’ll ensure the efficiency of Children's Services while collaborating with various professionals. Ideal candidates will demonstrate strong organizational and communication skills along with relevant qualifications. Embrace a flexible working environment with opportunities to enhance community welfare.

Qualifications

• Competency in Microsoft Office 365.
• Ability to maintain and update databases.
• Experience working closely with various teams.

Responsibilities

• Provide core business functions and support office services.
• Chase paperwork and maintain database accuracy.
• Support Practitioner Leads and Family Practitioners.

Skills

Organisational skills

Communication skills

Teamwork

Attention to detail

Flexibility

Education

Level II in Business Administration

IT qualification equivalent to ECDL

Job description

Business Support is key to the success of our Children's Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn't just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

This is a full-time permanent post based at Castle House, Barracks Road, Newcastle.

You will be predominantly office-based, although some home working is arranged on a rota basis depending on the demands of the service.

Main Responsibilities

You will provide core business functions in addition to working closely with Practitioner Leads, Team Managers, Family Practitioners, Professionals, and Partners.

You will need full knowledge of Microsoft Office 365 and the ability to utilise the main applications. You'll also chase workers for paperwork to ensure work is completed by the required deadlines. A part of this role involves inputting data into our database, sharing data, maintaining the database's accuracy by cleansing data as needed, and supporting wider office functions to ensure the delivery of all business support services.

The Ideal Candidate

Working in Business Support requires teamwork, good organisational skills, and a good level of competency using IT systems. You'll also need:

• Level II in Business Administration or an equivalent qualification
• An IT qualification equivalent to the competency level of ECDL or similar
• Good communication skills to interact effectively with people across the organisation and externally via phone, in person, and email
• Strong organisational skills and attention to detail to keep data updated and meet deadlines
• A flexible approach to work, with the ability to adapt to changing priorities and tasks
• A passion for delivering the best service possible

We're happy to discuss flexible working arrangements.

If you're unsure whether your experience or skills are suitable, please contact the recruiting manager, Claire Rushton (Business Support Team Leader), at [e-mail] for more information.

Interviews will be held on Tuesday, 1st July 2025.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like personal values shape individual behaviour, organisational values guide our collective actions.

Our values were created through colleague feedback and best practices, and they are central to our People Strategy:

We foster a community spirit that brings our people together. This sense of belonging connects us to our work and the difference we make every day for Staffordshire residents. We are ambitious and focused on a better future.

We look forward and move ahead — that applies to your career too.

Our benefits:

We recognize that our employees are central to everything we do. We aim to provide a supportive working environment where employees can reach their full potential and maintain a healthy work-life balance.

In addition to your salary, as a staff member, you will have access to our rewards and benefits — Careers at Staffordshire.

Our recruitment process:

As an authority, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities employer, a Disability Confident employer, and a Gold Award Armed Forces employer. We encourage applications from all backgrounds and communities.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview if your application meets the minimum criteria for the post.