Business Support Administrator

Blackburn with Darwen Council; Lancashire; Presencial; GBP 18.000 - 21.000; Jornada completa

Descripción de la vacante

Blackburn with Darwen Council is recruiting a Business Support Administrator to join the Mental Health Social Care Team based at Daisyfield Mill, Appleby St, Blackburn. The role provides administrative and business support, handles enquiries, maintains data quality, and supports professionals, partner agencies, and families to help services run smoothly.

Based in the Community Mental Health Team, you will work with health and social care staff to support individuals with mental health needs,

Formación

• Strong organisational skills and ability to manage competing priorities.
• Excellent communication with professionals and the public.
• Professional, confidential and approachable handling of sensitive matters.
• Confidence in IT systems, databases and Microsoft Office.
• Flexible, proactive attitude to support a busy service.

Responsabilidades

• Build effective relationships with customers, carers, families, and partner agencies, ensuring enquiries are responded to promptly and appropriately.
• Handle queries from visitors, contractors, and residents in a professional and timely manner, escalating complex issues where necessary.
• Maintain data quality and accuracy within MOSAIC and other systems, supporting effective service performance and decision-making.
• Undertake a wide range of administrative tasks to support the team, liaising with external agencies where required.
• Support and organise meetings, including arranging calendars, booking rooms, preparing documents, and taking accurate and confidential minutes.
• Provide accurate reports and information to management by interrogating systems as required.
• Manage petty cash returns and follow financial procedures for ordering, receipting, and recording in line with Council policies.
• Ensure new team members have the correct equipment and IT access by completing the necessary processes.
• Share knowledge and support the development of colleagues, apprentices, and work experience placements in using systems effectively.

Conocimientos

Organisational skills

Communication skills

Professionalism & confidentiality

IT systems proficiency

Flexible & proactive attitude

Educación

Level 2 or equivalent

Descripción del empleo

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Terms & Conditions: 37 hours, Fixed Term for 12 months – Required from 1 st February 2027

Department: Mental Health Social Care

Interview date: w/c 7th December 2026

We have an amazing opportunity for a Business Support Administrator to join our busy team. We are looking for a highly organised, motivated, enthusiastic and committed person to provide administrative and business support at Blackburn with Darwen Mental Health Social Care Team based at Daisyfield Mill, Appleby St, Blackburn.

You will be responsible for providing customer contact service, handling and resolving enquires professionally and efficiently. You will also contribute to the ongoing development and establishment of a positive culture. This is a varied role providing essential support to professionals, partner agencies, and families to ensure the smooth running of our services.

You will be based in the Community Mental Health Team based at Daisyfield Mill and work closely with both health and social care staff. the team supports individuals with both lower end of mental illness and the serious and enduring mental health conditions, complex care & support needs, including support to families and carers with the aim to improve mental health and wellbeing and to promote independence, recovery and social inclusion.

Our team is strong and we believe in helping each other to improve the lives of others.

Key Responsibilities:

• Build effective relationships with customers, carers, families, and partner agencies, ensuring enquiries are responded to promptly and appropriately.
• Handle queries from visitors, contractors, and residents in a professional and timely manner, escalating complex issues where necessary.
• Maintain data quality and accuracy within MOSAIC and other systems, supporting effective service performance and decision-making.
• Undertake a wide range of administrative tasks to support the team, liaising with external agencies where required.
• Support and organise meetings, including arranging calendars, booking rooms, preparing documents, and taking accurate and confidential minutes.
• Provide accurate reports and information to management by interrogating systems as required.
• Manage petty cash returns and follow financial procedures for ordering, receipting, and recording in line with Council policies.
• Ensure new team members have the correct equipment and IT access by completing the necessary processes.
• Share knowledge and support the development of colleagues, apprentices, and work experience placements in using systems effectively.

What We’re Looking For:

• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication skills to build effective working relationships with professionals and the public.
• A professional, confidential, and approachable manner when dealing with sensitive matters.
• Confidence in using IT systems, databases, and Microsoft Office packages.
• A flexible, proactive attitude with the ability to support a busy and varied service.

This is a fantastic opportunity to play a key role in supporting our service delivery, making a real difference to the lives of residents and their families.

Please refer to the person specification and job description documents for further information regarding role and responsibilities.

Please note that your application must evidence the requirements of the role profile with a supporting statement outlining how you meet the key requirements.

Please note the key requirements notes level 2 or equivalent as an essential qualification.