Business Support Officer - Adoption Support

Stockport Council; Greater Manchester; Hybrid; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Hybrid working

Job summary

Stockport Council's Adoption Counts service is seeking a Business Support Officer to support the Adoption Support service, assisting adopters, their children, and adopted adults. You will be the first point of contact by phone or webmail, signposting to partners and safeguarding information.

The role involves maintaining the case management system, generating reports, and handling sensitive data. Hybrid working is available, with some home-working alongside office presence.

Qualifications

• Self-motivated and calm under pressure.
• Strong organisational skills and the ability to work independently and in a team.
• Flexible and proactive; prioritising daily workload.
• Computer literate with MS Office 365 and SharePoint.

Responsibilities

• Be the first point of contact for telephone or webmail enquiries from users of Adoption Counts services.
• Signpost callers to other organisations and services where applicable.
• Support the Keeping in Touch Team to facilitate correspondence between adopters and birth relatives.
• Search for adoption records relating to Adopted Adults.
• Carry out administrative tasks and maintain information on the case management system.
• Collaborate with colleagues and stakeholders with a flexible approach to providing support.

Skills

Phone inquiries

Customer service

IT literacy

MS Office 365

SharePoint

Tools

MS Office 365

SharePoint

Job description

Business Support Officer - Adoption Support

Scale 5 (£16,767.08 - £18,188.27 per annum)

21 Hours, Part Time (Wednesday to Friday)

Permanent

Wythenshawe - The Service offers Hybrid working, with some working from home.

Application Deadline: 23rd September 2026

Shortlisting Date: 25th September 2026

Interview Date: 1st October 2026

Interview Type: In person

Join us at Stockport Council - Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

This is an exciting opportunity for an enthusiastic individual to join Adoption Counts as a Business Support Officer, supporting the Adoption Support service in providing services to adopters and their children, and adopted adults.

As the first point of contact you will take telephone or webmail enquiries from individuals accessing a wide range of services, responding with tact and diplomacy and to act as gatekeeper, signposting callers to other organisations and services where applicable.

Supporting the Keeping in Touch Team (KITT) to provide a facility for the exchange of correspondence between adopters and birth relatives to help adopted children have a better understanding of their family history.

To carry out searches to locate the adoption records in relation to Adopted Adults.

Undertake a variety of administrate tasks to include maintaining information on the case management system to ensure records are accurate and up to date, generate system reports, handling confidential, sensitive, and personal data in a secure and safe manner.

You will work collaboratively with colleagues and stakeholders with a flexible approach to providing the support required.

For further details about the role please view the Job Profile below.

About You

You will need to be self‑motivated, remain calm under pressure and be able to communicate effectively with callers to the service, your colleagues, and other professionals.

You will have strong organisational skills, be able to work on your own and as part of a team, using your initiative to ensure key work is completed to meet statutory timeframes.

You need to be flexible and proactive in your approach and be able to prioritise your workload daily,

You should be computer literate and be proficient in working with standard office IT applications including MS Office 365 and SharePoint. You will be expected to learn how to navigate in‑house ICT systems to work with data and information.

About Us

Adoption Counts is a Regional Adoption Agency hosted by Stockport Council, delivering adoption services within the districts of Manchester, Salford, Stockport, Trafford & Cheshire East.

Please visit our website for more information about what we do. https://adoptioncounts.org.uk

We currently offer the opportunity for hybrid working, and the successful candidate will work from home as well as in the office.

We provide regular supervision, access to training and development opportunities and work in a supportive culture where we are ambitious about delivering excellent practice and supporting you to be the very best you can be.

Stockport Council is the employer of staff working within the Regional Adoption Agency, at Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

The successful applicant's appointment will be subject to satisfactory pre‑employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex‑military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.