Business Support and Planning Coordinator in Bicester

Energy Jobline CVL; Bicester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private healthcare

Employee assistance programme (24/7, 2

Job summary

Zeta Compliance Services in Bicester is seeking a Business Support & Planning Coordinator to manage daily workloads for a team of technicians across the UK. You will plan resources, schedule client visits, and ensure timely delivery of compliant services.

The role values a strong work ethic, excellent communication, IT literacy, and the ability to thrive in a fast-paced environment. You will work with Commercial, Operations and senior leadership to meet objectives and maintain high service

Qualifications

• Strong planning and scheduling abilities.
• Excellent communication and IT literacy.
• Ability to coordinate across multiple teams and locations.

Responsibilities

• Plan, coordinate and manage daily workloads for technicians across the UK.
• Maintain scheduling via Labour Management System and bookings.
• Collaborate with Commercial, Operations and senior leadership to align field activity with priorities.
• Provide responsive scheduling support to field staff via phone and email.

Skills

Organisation

Communication skills

IT literacy

Team coordination

Job description

We’re hiring a Business Support & Planning Coordinatorto join our team at Zeta Compliance Services, based in Bicester.

You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements.

Your work ethic and willingness to learn is more important to us than experience so if you have great communications skills, are IT literate and enjoy a fast-paced working environment.

What you receive for joining us:

• We’re offering a competitive salary, depending on experience, along with a strong package designed to support you both in and out of work.
• You’ll have access to private healthcare.
• An employee assistance programme including a 24/7 mental health helpline, to support your wellbeing.
• You’ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm).
• Benefit from annual leave that increases by 2 days every two years of service, plus bank holidays.

Here’s a look at some of the things you’ll be doing:

• Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication
• Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and elevate service or client issues promptly and appropriately
• Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service
• Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices - reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment

Can you show experience in some of these areas:

• Are you an organised, self-driven individual, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure?
• Are you personable and communicative, with a clear understanding of when to elevate or communicate concerns appropriately, always maintaining professionalism?
• Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs
• Experience in labour resourcing would be ideal

Introducing our organisation:

Zeta Compliance Servicesis proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance