Business Support Administrator - Safeguarding

City of Wolverhampton Council; Wolverhampton; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

City of Wolverhampton Council is seeking a competent Business Support Administrator to join the Safeguarding Admin Services within the Children’s Business Support Team. The role offers flexible working across the city and some home working, with a Grade 4 salary.

You will provide high-quality administrative support, handle records, respond to enquiries, and support Families Hub access to services, contributing to effective council operations.

Qualifications

• Experience in providing administrative support in safeguarding or children services.
• Adept at data entry and maintaining accurate records in databases.
• Strong written and verbal communication with staff and the public.

Responsibilities

• Prepare for and minute meetings and events as required.
• Maintain accurate records and input data into appropriate databases.
• Respond to enquiries and complaints from staff and the public per procedures.
• Manage post (electronic and physical) for the Children’s Team.
• Support across multiple locations within the city as required by business needs.
• Provide Families Hub front of house greeting and assist residents access services.

Skills

Communication skills

IT skills

Job description

Business Support Administrator - Safeguarding

Team: Business Support Unit - Children's

Grade 4: £ 27,274 - £29,071

1 x 37 hrs Full Time Permanent

1 x 18.5 hrs Part Time Permanent

Working Style: Working from any location across the city, supporting in Families Hubs, as well as some working from home in line with business needs.

City of Wolverhampton Council is seeking a committed and experienced Business Support Administrator to join the Business Support team working within our Safeguarding Admin Services. This team provide high-quality, customer focused support to a range of Council services.

The post holder will be a key member of the Children’s Business Support Team and is expected to work flexibly to ensure that high quality support is always provided, enabling Council services to function effectively.

This role involves a variety of business support tasks, including but not limited to:

• Preparing for and minuting meetings and events as required.
• Maintaining accurate records and inputting data onto relevant databases.
• Responding to enquiries and complaints from staff and members of the public in line with agreed procedures.
• Managing post (electronic and physical) that comes into the Children’s Team.
• Working within various locations across the city as required by the Business Needs.
• Providing Families Hub front of house meeting and greeting residents of the city to gain access to support services.

The successful candidate will be innovative, proactive and organised with great attention to detail. You will need strong communication and IT skills, the ability to build strong relationships and learn quickly.

This position may be subject a requirement to undertake Health and Safety training and Fire Marshall duties.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect.

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure.

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council.

Attached documents

Job Description and Person Specification