Business Support Administrator - Guildford & Woking

HCRG Care Group; Woking; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension

Free beverages

Wellbeing support

Discounts via My Reward Hub

Earned wage access

Learning & development

Innovation funding

Job summary

HCRG Care Group is seeking a Business Support Administrator to join our Surrey Child and Family Health Services team in Woking. You will be fully trained in our systems, working with clinical and operational colleagues, and supported to progress your career.

The role operates 9am–5pm, Monday to Friday, and initially is office-based with easy transport access. You will contribute to a professional, caring service for families, carers and professionals contacting us by phone, email and post.

Qualifications

• Excellent customer service skills and communication abilities.
• Good general education to GCSE level including Maths and English.
• High computer literacy with Microsoft Office (Outlook, Word, Excel).
• Ability to work with discretion and maintain confidentiality.
• Strong planning and organisational skills; able to meet deadlines.

Responsibilities

• Provide an excellent experience for everyone contacting our Service.
• Respond to telephone calls, emails and letters from GPs, service users, carers and partner organisations, ensuring timely and professional responses.
• Handle a range of administrative tasks: data cleansing, booking/rescheduling appointments, issuing correspondence, maintaining databases and clinic templates, posting and stock management.

Skills

Customer service

Communication skills

Phone manner

Discretion & confidentiality

Planning & organising

Prioritisation

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Business Support Administrator

You will join a supportive and welcoming Business Support team supporting our Surrey Child and Family Health Services. You will work closely with clinical and operational colleagues, be fully trained in our systems and processes, and be supported to develop your skills and progress your career.

Job Introduction

Business Support Administrator

You will have access to:

• A starting salary from £24,853 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you are encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care , backed up by at least £100,000 of ringfenced innovation funding each year

Business Support Administrator on a permanent basis in Woking

This role will initially be fully office based and easily accessible via car or public transport with free parking.

Training and Service Role

Working closely with clinical and operational colleagues you will receive training on our systems and processes. You will be a key part of our Single Point of Access (SPA), providing a professional and caring service to families, carers and professionals contacting us by phone, email and post. Full training will be provided for the position.

The service operates from 9am to 5pm, Monday to Friday.

Responsibilities of the role

• Provide an excellent experience for everyone contacting our Service.
• Respond to telephone calls, emails and letters from GPs, service users, carers and partner organisations, ensuring they receive a helpful, timely and professional response.
• Your role will also include a range of wider administrative and organisational tasks. These will include data cleansing, booking and rescheduling appointments, issuing correspondence, maintaining and updating databases and clinic templates, handling incoming and outgoing post, ordering stock, and distributing information.

What we are looking for

Essential

• Good general education to at least GCSE level or equivalent, including Maths and English
• Excellent customer services skills
• High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Effective interpersonal and communication skills, both verbal and written
• Good telephone manner
• Ability to work with discretion, sensitivity and maintain confidentiality
• Good planning and organisational skills and ability to meet deadlines
• Ability to prioritise and manage workload in busy environment

Desirable

• Knowledge of clinical systems or databases
• Administrative experience in a busy, customer facing environment

About The Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes . We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do . We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone . While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.