Business Support Administrator - 12 month FTC

Moore Kingston Smith; St Albans; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + Christmas break

Hybrid working policy

Healthcare & wellbeing support

Professional subscriptions

Inclusive employer

Job summary

Moore Kingston Smith in St Albans is seeking a Business Support Administrator on a 12-month fixed-term contract to cover maternity leave. The role supports the Troncmaster Services team, handling client communications, documentation, and records management.

Key responsibilities include managing shared mailboxes, using Word templates and mail merge, maintaining Excel trackers, and providing AML admin and general support. The position offers hybrid working options and a competitive package.

Qualifications

• Proven experience in client or customer-facing administration.
• Proficient in Outlook and managing shared mailboxes.
• Strong Word and Excel skills with templates, mail merge and formulas.
• Accurate data entry and database maintenance.
• GCSE English and Maths at grade C/4 or above.
• Excellent organisational skills and attention to detail.
• Good written and verbal communication.

Responsibilities

• Monitor shared client mailboxes, respond promptly and escalate urgently as needed.
• Prepare client letters and docs using Word templates, mail merge and PDF.
• Maintain Excel trackers, databases and internal records, ensuring accuracy.
• Support set-up of new clients and maintain relevant records and files.
• Maintain accurate electronic filing within the paperless system.
• Draft and issue client communications and monitor responses.
• Support AML admin, payroll calendars, processing schedules and other admin tasks.
• Provide general administrative support and assist with ad hoc projects.

Skills

Customer-facing administration

Outlook

Word

Excel

Data entry

Document management

Communication

Organisation

Attention to detail

Education

GCSE English and Maths (Grade C/4+)

Tools

Microsoft Word

Mail merge

PDF

Outlook shared mailboxes

Document management systems

Job description

Description

We’re looking for a Business Support Administrator to join our Tronc Services Team in St Albans on a 12-month fixed-term contract, providing maternity cover.

Application Deadline

5 September 2026

Department

WMT Troncmaster Services

Employment Type

Fixed Term Contract

Location

St Albans

Reporting To

Senior Manager

Compensation

£28,500 / year

Key Responsibilities

• Monitor shared client mailboxes, responding to requests promptly and escalating urgent matters where appropriate.
• Prepare client letters and documentation using Microsoft Word templates, mail merge and PDF.
• Maintain Excel trackers, databases and internal records, ensuring information is accurate and up to date.
• Support the set-up of new clients and maintain relevant records, files and systems.
• Maintain accurate electronic filing within our paperless document management system.
• Draft and issue client communications and monitor responses.
• Support the team with AML administration, payroll calendars, processing schedules and other regular administrative processes.
• Provide general administrative support and assist with ad hoc projects across the team.

Skills, Knowledge & Expertise

• Previous client or customer-facing administration experience.
• Confident user of Microsoft Outlook, including experience managing shared mailboxes.
• Intermediate Microsoft Word skills, including templates and mail merge.
• Intermediate Microsoft Excel skills, including maintaining spreadsheets, filtering, sorting and using formulas.
• Experience using electronic filing or document management systems.
• Experience of accurate data entry and database maintenance.
• GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
• Strong organisational skills with the ability to prioritise and manage competing deadlines.
• Excellent attention to detail and a commitment to getting things right first time.
• Good written and verbal communication skills with a customer-focused approach.
• Ability to work effectively in a fast-paced environment, learn quickly and take ownership of your workload following training.

Please download the full job description for further information about the role and responsibilities.

Please download the full job description for the complete role specification.

Job Benefits

• Generous Annual Leave: Enjoy 25 days plus three days off at Christmas.
• Flexible Working: We're committed to a positive work-life balance, offering a hybrid working policy that prioritises your well‑being and flexibility.
• Comprehensive Wellbeing Support: Healthcare Cash Plan, Access to Digicare+, Employee Assistance Programme, and more!
• Professional Subscriptions: Invest in your growth and development.
• Inclusive Employer: Be part of a diverse team with equity, inclusion, and flexibility at the core