Business Support Administrator (Customer Services)

South Yorkshire Housing Association; South Yorkshire; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading organisation managing a significant pension fund is seeking a Business Support Administrator within their Customer Services team in Barnsley. The role involves providing administrative support, managing customer inquiries, and ensuring data accuracy. The successful candidate will benefit from a flexible working environment, a comprehensive leave policy, and numerous wellbeing initiatives, making it an excellent place for personal and professional growth.

Benefits

Generous annual leave policy

Flexible working hours

Access to the Local Government Pension Scheme

Wellbeing initiatives

24/7 confidential helpline

Access to workplace counselling

Discounts through Wider Wallet scheme

Modern office with public transport links

Qualifications

• Experienced administrator with prior office experience.
• Passionate about delivering first-class customer service.
• Competent in using a range of IT tools.

Responsibilities

• Provide administrative support to the Pensions Administration Team.
• Handle customer enquiries and act as the first point of contact.
• Assist with data verification exercises to improve record quality.

Skills

Attention to detail

Organizational skills

Customer service

Communication

IT competency

Education

Level 2/3 qualification or equivalent

Job description

Business Support Administrator (Customer Services)

Barnsley

£25,992 - £27,269 per annum, (pending pay award) + benefits

Permanent – Full Time (35 hours per week)

We have an exciting opportunity to join our friendly and forward-looking Customer Services team in this well-respected, award-winning organisation managing a £10 billion pension fund.

Who we are:

We are both a local authority and a pension fund and we’re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours – which are all about being honest and accountable, professional, progressive, and empowering.

We have a culture that encourages work-life balance, and we offer flexible working hours.. Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and located within 10 minutes’ walk of both the train and bus stations, it makes us easily accessible.

What you’ll be doing:

You’ll provide administrative, procedural and secretarial support to the Pensions Administration Team, and wider team when required, supporting them with a range of business functions including scanning and indexing incoming and outgoing post, dealing with a range of customer enquiries and acting as a first point of contact for enquiries coming in.

You’ll assist with a range of data verification exercises aimed at ensuring continuous improvement to the quality of information held on the Authority’s administration systems, for example verifying personal information regarding our members by referencing databases and liaising with external providers.

Please refer to the job description upon applying.

What you’ll be able to offer:

Drawing on your previous office experience, you’ll be an experienced administrator with a passion for delivering first class customer service. You’ll hold a Level 2/3qualification or equivalent with

strong attention to detail and the ability to prioritise and organise your own workload. A confident communicator, both orally and in writing, you’ll be competent in a range of IT tools.

What's in it for you:

• We have agenerous annual leave policythat offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime.
• We have several work-life balance policies including aFlexible Working Hourspolicy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in,
• You’ll automatically be enrolled into theLGPS (Local Government Pension Scheme)which provides a salary-related pension, to which the employer contributes.
• We offer a range ofwellbeing initiativesincluding regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.
• We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.
• Access to a range of benefits and discounts through theWider Wallet scheme.
• Centrally located modern office for public transport links and staff on-site parking available.

Interviews will be held on Friday 27th June 2025.

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

We will be shortlisting throughout the duration of the campaign therefore early applications are encouraged.