Business Support Administrator - 05813

West Berkshire Council; Newbury; Ibrido; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Hybrid work model

Generous annual leave

Descrizione del lavoro

West Berkshire Council is recruiting a Business Support Administrator for the Children’s Social Care division. The role involves handling calls and emails from families, professionals and the public, coordinating meetings, and taking accurate minutes for immediate circulation.

The post sits within the CSPA, MACPT and Assessment & Family Help Service, requiring resilience, independent work ethic and ability to collaborate with a range of partners. Hybrid working and generous leave are offered.

Competenze

• Proven history of comprehensive minute-taking.
• Organisational and time management skills to prioritise tasks in a fast-paced environment.
• Experience of multi-agency working.
• Excellent attention to detail.
• Resilience due to the nature of the role.
• Proficient in Word, Excel and PowerPoint.
• Ability to work independently and as part of a team.
• Experience in an administrative role, ideally in public sector or customer-focused environment.

Mansioni

• Take contacts from families, members of the public and professionals by telephone and email.
• Organise meetings at short notice, taking comprehensive minutes.
• Circulate minutes within short timescales.
• Be an integral part of the Multi-Agency Child Protection Team (MACPT) and the Family Help Service.

Conoscenze

Minute taking

Organisational skills

Multi-agency working

Attention to detail

Resilience

Teamwork

Formazione

Experience in administrative role

Strumenti

Microsoft Office

Descrizione del lavoro

As part of the Family First Reforms, we have been able to access additional funds for a new Business Support Administrator post in Children’s Social Care.

The Role

Business Support Administrator in our Childrens Single Point of Access (CSPA), MACPT and Assessment & Family Help Service

The ideal candidate for this role would need to be calm and empathetic as you will be taking contacts from families, members of the public and professionals both on the telephone and over email. You will be organising meetings at short notice, taking comprehensive minutes, and circulating in short timescales. You will also be an integral part of the Multi-Agency Child Protection Team (MACPT) which is a new team introduced as part of the Family First Reforms.

The ideal candidates for these roles will possess the following skills and attributes:

• Proven history of comprehensive Minute taking skills
• Excellent organisational and time management skills with the ability to prioritise tasks effectively in a fast paced environment
• Experience of multi-agency working
• Excellent attention to detail
• Will need to be resilient due to the nature of the role
• Proficient in Microsoft Office applications including Word, Excel and PowerPoint
• Ability to work independently, as well as part of a team, demonstrating a proactive approach to work
• Previous experience in an administrative role is essential, ideally within a public sector or customer-focused environment

Why Work for West Berkshire Council?

West Berkshire Council Offer Excellent Employment Benefits Such As

• Flexible working wherever possible between the hours of 07.00-21.00
• Hybrid working wherever possible working 40% in the office
• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

Join us at West Berkshire Council and make a positive impact in our community while advancing your career. Explore everything that a career with West Berkshire Council has to offer here: Working with Us

To find out more about the role, please contact Julie Povey, Business Support Manager, on 01635 503573 or email [e-mail] or Shaughna Keet, Business Support Officer on 01635 503588.

Equal Opportunities

The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

This role requires a standard DBS check

AI in Applications

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.