Business Support Administrator

ISS Facility Services UK; Northampton; On-site; GBP 23,000 - 32,000; Full time

Job summary

ISS Facility Services UK is seeking a highly organised Business Support Administrator to support the Campus Lead and Senior Leadership Team, bridging the gap between an administrator and an administrative assistant.

This brand-new role focuses on removing administrative burden from senior leaders, enabling them to work more strategically and operationally across the campus, with office-based duties within the Co-Space and minimal client contact.

Qualifications

• Experience in an administrative role.
• Proficient in creating presentations from supplied data.
• Experience managing calendars and coordinating schedules.
• Broad understanding of compliance systems.

Responsibilities

• Coordinate campus governance cadence (daily, weekly, monthly).
• Manage SLT calendars, meeting coordination, and room bookings.
• Maintain Campus Review processes and Action Tracker for accountability.
• Support daily operational activity and track actions.
• Prepare and coordinate business review packs and reporting weekly, monthly, quarterly.
• Track and manage client and stakeholder requests and ensure timely responses.
• Maintain performance trackers and ensure timely updates from departments.
• Produce presentations using PowerPoint and MS Office tools.

Skills

Administrative experience

Calendar management

PowerPoint

Excel

Communication skills

Governance knowledge

Organisational skills

Tools

PowerPoint

Excel

Reporting tools

Document management systems

Job description

We are seeking a highly organised Business Support Administrator to support the Campus Lead and Senior Leadership Team (SLT) by bridging the gap between an administrator and an administrative assistant.

This is a brand new role focused on removing administrative burden from senior leaders, enabling them to work more strategically and operationally across the business.

Job Description

We are looking for an individual who can operate as a trusted extension of leadership, delivering high-quality business, administrative, and coordination support across the campus.

The role is primarily office-based within the Co-Space and involves minimal client contact while ensuring strong governance, clear communication, and effective operational flow.

Key Responsibilities

• Coordinate campus governance cadence (daily, weekly, and monthly), ensuring actions are tracked and completed.
• Manage SLT calendars, meeting coordination, and room bookings to maintain an effective leadership rhythm.
• Maintain Campus Review processes and Action Tracker, ensuring accountability and visibility.
• Support daily operational activity and track associated actions.
• Prepare and coordinate business review packs and reporting on a weekly, monthly, and quarterly basis.
• Track and manage client and stakeholder requests, ensuring timely response and closure.
• Maintain performance trackers and ensure departments provide accurate and timely updates.
• Produce presentations based on provided data using PowerPoint and other MS Office tools.

Professional and Personal Competencies/Qualifications

• Experience within an administrative role.
• Ability to produce presentations using provided data.
• Experience managing calendars and coordinating schedules.
• Some understanding of compliance systems.
• Highly organised with strong administrative and coordination skills.
• Excellent communication skills with the ability to adapt to different audiences.
• Strong IT skills, including Excel, reporting tools, and document management systems.
• Ability to manage multiple priorities while maintaining accuracy under pressure.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.