Logistics Support Manager

Allscreens Nationwide Ltd; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

ISS Facilities Services in London is seeking a Logistics Support Manager to lead the delivery of high-quality logistics services on-site. You will supervise staff, ensure accurate records, monitor attendance and sickness, and maintain strong relationships with the client and stakeholders.

The role requires effective leadership, organisational skills, and experience in HR processes, with a focus on meeting targets and budgets while ensuring safety and compliance.

Qualifications

• Experience in a management or supervisory role and ability to lead a team.
• Strong organisational and time management skills to prioritise demands.
• Excellent communication and interpersonal skills with stakeholders at all levels.
• Good IT skills and confidence using systems for reporting and administration.
• Strong stakeholder engagement and relationship-building ability.
• Ability to react quickly to challenging situations and remain calm under pressure.

Responsibilities

• Provide direction, guidance and support to all staff to ensure they can carry out their roles effectively.
• Maintain accurate records and complete relevant documentation relating to sickness, quality monitoring, training and staff performance.
• Monitor attendance, manage sickness and absenteeism, and ensure HR processes are followed.
• Build and maintain effective relationships with colleagues, patients, visitors and Trust staff.
• Plan, allocate and evaluate workloads, manage annual leave requests, and ensure required target hours are achieved.
• Manage service objectives, targets, budgets and forecasts, while supporting performance monitoring and reporting requirements.
• Support payroll processes by ensuring agreed onsite procedures are followed and maintain smooth operational delivery.
• Recruit, induct, train and manage staff, ensuring compliance with company policies, health and safety requirements, and service standards.

Skills

Leadership

Organisational skills

Communication skills

IT skills

Stakeholder engagement

Resilience under pressure

Tools

HR systems

Job description

Logistics Support Manager

Company: ISS Facilities Services Salary: Not specified Hours: Full-time Location: London, SE18 4QH Working pattern: On-site Job type: Permanent Posting date: 10 Aug 2026 Closing date: 9 Sept 2026

We are seeking a Logistics Support Manager to manage the service to meet and exceed targets across all performance areas and to take responsibility for the day-to-day liaison of the service with the Client.

Job Description

We are looking for a professional and organised individual who can provide effective leadership, maintain high service standards, and build strong relationships with stakeholders while ensuring compliance with company and Trust policies and procedures.

Key Responsibilities

• Provide direction, guidance and support to all staff to ensure they can carry out their roles effectively.
• Maintain accurate records and complete relevant documentation relating to sickness, quality monitoring, training and staff performance.
• Monitor attendance, manage sickness and absenteeism, and ensure HR processes are followed.
• Build and maintain effective relationships with colleagues, patients, visitors and Trust staff.
• Plan, allocate and evaluate workloads, manage annual leave requests, and ensure required target hours are achieved.
• Manage service objectives, targets, budgets and forecasts, while supporting performance monitoring and reporting requirements.
• Support payroll processes by ensuring agreed onsite procedures are followed and maintain smooth operational delivery.
• Recruit, induct, train and manage staff, ensuring compliance with company policies, health and safety requirements, and service standards.

Professional and Personal Competencies/Qualifications

• Previous experience in a management or supervisory role, with the ability to lead, motivate and support a team.
• Strong organisational and time management skills, with the ability to prioritise and manage competing demands.
• Excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, patients, visitors and stakeholders at all levels.
• Good IT skills and confidence using systems to support operational management, reporting and administration.
• Strong stakeholder engagement skills, with the ability to build positive and professional working relationships.
• Ability to react quickly to challenging situations, use initiative and remain calm under pressure.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.