Operations Lead

ISS; Over Peover; On-site; GBP 60,000 - 80,000; Full time

Job summary

ISS is seeking an experienced Operations Lead to deliver Soft FM services across a large campus, with emphasis on cleaning, logistics and landscaping. You will translate strategic objectives into operational excellence, build strong stakeholder partnerships and foster a culture of accountability and continuous improvement.

You will lead multi-disciplinary teams, ensure HSEQ compliance, manage budgets and drive service excellence in a complex, high-profile environment, delivering outstanding

Qualifications

• Experience leading Soft FM operations in complex campus environments.
• Strong people leadership and team development skills.
• Proven ability to manage budgets and drive operational improvements.
• Experience in cleaning, janitorial services and related facilities.
• Excellent stakeholder engagement and communication

Responsibilities

• Lead and maintain operational control of Soft FM services across the campus.
• Drive a customer-centric culture and identify opportunities for value.
• Provide direction to multi-disciplinary teams in cleaning, logistics, and landscaping.
• Ensure compliance with HSEQ policies and regulatory requirements.
• Develop, coach and inspire teams to high performance and engagement.
• Manage budgets, workforce planning and resource deployment to maximise productivity.
• Build strong relationships with clients, senior stakeholders and suppliers.
• Identify and implement continuous improvement initiatives to enhance outcomes.

Skills

Leadership

Operations management

Budget management

HSEQ compliance

Stakeholder management

Job description

Reporting to the Campus Lead, you will be responsible for leading Soft FM operations, with a particular emphasis on cleaning services, while ensuring safe, seamless and high-quality service delivery across multiple service lines including logistics and landscaping., We are looking for a visible and credible leader who can translate strategic objectives into operational excellence, build strong stakeholder partnerships, and create a culture of accountability, engagement and continuous improvement.

This role will play a key part in driving service excellence, operational resilience and an outstanding workplace experience while ensuring compliance, commercial performance and team development objectives are consistently achieved.

Key Responsibilities

• Lead and maintain operational control across all Soft FM services, ensuring exceptional service delivery and operational excellence across the campus.
• Drive a customer-centric culture, continually reviewing how services are operating and identifying opportunities for improvement and added value.
• Provide leadership and direction to multi-disciplined teams across cleaning and janitorial services, logistics and landscaping.
• Ensure full compliance with Health, Safety, Environment and Quality (HSEQ) policies, procedures and regulatory requirements.
• Develop, coach and inspire teams to deliver high performance, accountability, engagement and service excellence.
• Manage operational budgets, workforce planning and resource deployment to maximise productivity and financial performance.
• Build and maintain strong relationships with clients, senior stakeholders, suppliers and wider business leadership teams.
• Identify and implement continuous improvement initiatives that enhance customer outcomes, operational efficiency and overall business performance.

We are seeking an experienced and customer-focused Operations Lead to provide senior operational leadership across a complex, high-profile campus environment.,

Previous operational leadership experience within a complex, multi-service environment.

Strong background in managing cleaning services, ideally within corporate, hospitality, higher education or similarly high-standard environments.

Proven people leadership and team development experience across large and diverse workforces.

Strong customer focus with the ability to build trusted stakeholder relationships at all levels.

Sound financial acumen, including budget management, workforce planning and resource optimisation.

Strong communication and influencing skills with the ability to engage senior stakeholders.

Good understanding of health, safety and compliance requirements.

A continuous improvement mindset with the ability to drive operational excellence and innovation.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.