Host/Receptionist

Allscreens Nationwide Ltd; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

ISS in London is seeking a professional Host / Receptionist to join the Workplace Experience Team. You will welcome visitors, handle inquiries by phone and in person, and be the first point of contact for colleagues and guests, ensuring a friendly and efficient arrival experience.

The role involves managing meeting rooms, supporting workplace operations, and delivering outstanding service through events and engagement activities.

Qualifications

• Previous corporate, hospitality, or customer service experience.
• Excellent communication and stakeholder engagement skills.
• Strong customer service focus with a professional and approachable manner.

Responsibilities

• Welcome visitors and guests in person and over the phone, directing enquiries appropriately.
• Act as the main point of contact for colleagues, visitors, and stakeholders within the lobby and workplace areas.
• Manage and maintain meeting rooms, ensuring they are fully stocked, organised, and ready for use.
• Support housekeeping requests and help maintain a high standard of workplace presentation.
• Deliver exceptional customer service through workplace initiatives, events, and employee engagement activities.
• Build strong working relationships with customers and stakeholders, becoming a trusted point of contact.
• Support the Touchpoint Journey and other user-centric workplace experience concepts.
• Assist with Visitor Management and Meeting Room Management systems and processes.

Skills

Customer service

Communication

Stakeholder engagement

Microsoft Office

Time management

Attention to detail

Meeting room mgmt

Teamwork

Tools

Microsoft Office

Job description

Contract: Professional Services, Production & Technology

Location: London, W2 6HY

Hours of work: 37.5

Contract Type: Permanent

Salary: Not specified

Working pattern: On-site

Posting date: 6 Aug 2026

Closing date: 5 Sept 2026

Host / Receptionist

We are seeking a professional and customer-focused Host / Receptionist to join the Workplace Experience Team.

In this role, you will create a welcoming and supportive environment for visitors, guests, and colleagues, ensuring an exceptional workplace experience from arrival through to departure.

Job Description

We are looking for someone with a natural hosting style who thrives in a customer-facing environment.

You will play a key role in delivering outstanding service, supporting workplace operations, and helping to create a positive and engaging experience for everyone using the building.

Key Responsibilities

• Welcome visitors and guests in person and over the phone, directing enquiries appropriately.
• Act as the main point of contact for colleagues, visitors, and stakeholders within the lobby and workplace areas.
• Manage and maintain meeting rooms, ensuring they are fully stocked, organised, and ready for use.
• Support housekeeping requests and help maintain a high standard of workplace presentation.
• Deliver exceptional customer service through workplace initiatives, events, and employee engagement activities.
• Build strong working relationships with customers and stakeholders, becoming a trusted point of contact.
• Support the Touchpoint Journey and other user‑centric workplace experience concepts.
• Assist with Visitor Management and Meeting Room Management systems and processes.

Professional and Personal Competencies/Qualifications

• Previous corporate, hospitality, or customer service experience.
• Excellent communication and stakeholder engagement skills.
• Strong customer service focus with a professional and approachable manner.
• High level of proficiency in Microsoft Office applications.
• Good time management and organisational skills.
• High degree of accuracy and attention to detail.
• Ability to work collaboratively and respond efficiently to service requests.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme