Business Support Administrator

Morgan King; Leeds; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

The Business Support Administrator role in Leeds sits within the Operations team. You will provide essential admin support across Operations and Project teams, ensuring smooth day-to-day activities, accurate record-keeping and effective communication with clients and suppliers.

The successful candidate will be highly organised, detail-oriented, able to manage multiple priorities in a fast-paced environment, and comfortable working in a hybrid Leeds setting with collaboration across a busy team.

Qualifications

• Previous experience in an administrative, business support or project coordination role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Confident dealing with clients, suppliers and internal stakeholders.
• Good working knowledge of Microsoft Excel and SharePoint, including maintaining spreadsheets, using formulas and managing data.
• High attention to detail and accuracy when maintaining records and documentation.
• Proactive approach to following up outstanding information and resolving queries.
• Ability to work independently, use initiative and prioritise workload effectively.

Responsibilities

• Provide day-to-day administrative support to the Operations and Project teams.
• Receive, log and coordinate customer requests, ensuring they are directed to the appropriate team members and followed through to completion.
• Liaise with clients, providing updates, responding to enquiries and obtaining relevant project information.
• Communicate with suppliers, requesting information and following up outstanding responses.
• Maintain and update business and project trackers, recording progress, key dates and outstanding actions.
• Ensure project records and documentation are accurate, complete and up to date.
• Organise and maintain project files, correspondence and supporting documentation.
• Follow up outstanding actions with clients, suppliers and internal colleagues.
• Identify and escalation delays, missing information or unresolved queries that may impact project delivery.
• Support the wider management team with additional administrative duties as required.

Skills

Administrative experience

Organisational skills

Communication skills

Attention to detail

Multitasking

Independent working

Customer service

Telephone manner

Team collaboration

Tools

Microsoft Excel

SharePoint

Job description

Business Support Administrator

Location: Leeds / Hybrid

Department: Operations

Reporting to: TBC

Job Type: TBC

About the Role

We are recruiting for an organised and proactive Business Support Administrator to join a busy Operations team based in Leeds.

This role will provide essential administrative support across the Operations and Project teams, ensuring the smooth running of day-to-day activities, accurate record-keeping and effective communication with clients and suppliers.

The successful candidate will be highly organised, detail-oriented and confident managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide day-to-day administrative support to the Operations and Project teams.
• Receive, log and coordinate customer requests, ensuring they are directed to the appropriate team members and followed through to completion.
• Liaise with clients, providing updates, responding to enquiries and obtaining relevant project information.
• Communicate with suppliers, requesting information and following up outstanding responses.
• Maintain and update business and project trackers, recording progress, key dates and outstanding actions.
• Ensure project records and documentation are accurate, complete and up to date.
• Organise and maintain project files, correspondence and supporting documentation.
• Follow up outstanding actions with clients, suppliers and internal colleagues.
• Identify and escalation delays, missing information or unresolved queries that may impact project delivery.
• Support the wider management team with additional administrative duties as required.

Skills & Experience Required

• Previous experience in an administrative, business support or project coordination role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Confident dealing with clients, suppliers and internal stakeholders.
• Good working knowledge of Microsoft Excel and SharePoint, including maintaining spreadsheets, using formulas and managing data.
• High attention to detail and accuracy when maintaining records and documentation.
• Proactive approach to following up outstanding information and resolving queries.
• Ability to work independently, use initiative and prioritise workload effectively.
• Strong customer service skills and a professional telephone manner.
• Flexible, adaptable and comfortable working within a busy team environment.
• Ability to handle confidential business and client information appropriately.

What We're Looking For

We're looking for someone who takes ownership of their workload, enjoys keeping things organised and is confident communicating with people at all levels.

You'll need to be comfortable juggling competing priorities, chasing outstanding information and ensuring nothing falls through the cracks.

Experience supporting operational or project-based teams would be advantageous.

The Opportunity

This is an excellent opportunity to join a busy and collaborative team where you'll play an important role in supporting business operations and project delivery.

Location: Leeds, with hybrid working available.

Salary: TBC

Hours: TBC