Operational Support Co-ordinator

Thrive Employment; Aldridge; On-site; GBP 23,000 - 29,000; Full time

Job summary

Thrive Employment is seeking an Operational Support Co-ordinator in Aldridge to join a busy, growing team. The role blends sales support, administration, client communication, scheduling and marketing activities to ensure smooth operations.

You will work closely with business advisors, maintain accurate records, coordinate training programmes and deliver a professional service to clients. A full-time permanent role with varied responsibilities.

Qualifications

• Strong organisational and administrative skills with excellent written and verbal communication.
• Proactive problem solving and continuous improvement mindset.
• Good attention to detail and ability to work with data and systems.
• Ability to prioritise workloads and meet deadlines.
• Confident communication with clients, colleagues and external stakeholders.

Responsibilities

• Respond to new enquiries professionally and direct to the appropriate team.
• Prepare quotations and proposals; progress opportunities to contract confirmation.
• Prepare client visit reports and support business development activity.
• Maintain up-to-date CRM records and generate regular management reports.
• Coordinate programme scheduling, trainer logistics and delegate communication.
• Support marketing activities including events and social media content.

Skills

Organisational skills

Administrative skills

Written & verbal communication

Attention to detail

Prioritisation

Driving licence

Tools

CRM software

Job description

Operational Support Co-ordinator

Are you an organised, proactive individual with excellent communication skills and a passion for delivering outstanding administrative and operational support?

We are recruiting for an Operational Support Co-ordinator to join a busy and growing team based in Aldridge. This is an excellent opportunity for someone who enjoys a varied role combining sales support, administration, client communication, scheduling and marketing activities.

Working closely with business advisors and internal teams, you will play a key role in supporting commercial operations, maintaining accurate records, coordinating training programmes and ensuring clients receive a professional and efficient service.

What's on Offer?

• Salary of circa £26,000 per annum.
• Permanent, full-time position.
• Varied responsibilities across business development, client engagement, marketing and training coordination.
• Opportunities to develop your skills and contribute to a busy operational team.
• A collaborative working environment that encourages initiative and continuous improvement.

The Role

This is a varied position where you will help ensure the smooth running of day-to-day operations, supporting activities from initial client enquiries through to programme scheduling, reporting and delivery coordination.

Your responsibilities will include:

Sales Support & Client Engagement

• Responding to new enquiries professionally and directing them to the appropriate team members.
• Preparing and following up on quotations and proposals, progressing opportunities through to contract confirmation.
• Preparing client visit reports and supporting business development activity, including outbound calls and marketing emails to generate and develop new leads.

CRM, Data & Reporting

• Maintaining accurate and up-to-date CRM records, extracting data and producing regular management information and activity reports.
• Keeping up to date with products, services and available funding streams.

Scheduling & Programme Coordination

• Coordinating business advisor schedules and maintaining programme delivery schedules and training needs documentation.
• Organising short-course delivery, including room bookings, trainer coordination and delegate communications.
• Liaising with external providers and associates to support the smooth delivery of programmes.

Marketing & Events

• Supporting and attending networking meetings and marketing events.
• Maintaining marketing literature and promotional materials, updating social media channels and website content.
• Representing the organisation professionally when communicating with prospective clients and external partners.

General Administration

• Providing day-day administrative support, including telephone handling, correspondence, scanning and document preparation.
• Managing competing priorities, meeting deadlines and identifying opportunities to improve administrative processes, systems and service delivery.

About You

We are looking for someone who is organised, professional and confident communicating with a variety of people. You will be comfortable working in a fast-paced environment, balancing multiple tasks and maintaining a high level of accuracy.

The ideal candidate will have:

• Strong organisational and administrative skills, with excellent written and verbal communication.
• A proactive approach to problem‑solving and continuous improvement.
• Good attention to detail and confidence working with data and computer systems.
• The ability to prioritise workloads and meet deadlines.
• Confidence communicating with clients, colleagues and external stakeholders.
• An interest in sales support, business development, marketing or programme coordination.
• A positive, flexible and professional attitude.
• A full, valid driving licence and the ability to drive.
• Experience in a similar administrative, sales support, customer service or operations role would be beneficial.