Business Support Administrator

Staffordshire County Council; West Midlands; On-site; GBP 21,000 - 26,000; Full time

Job summary

Staffordshire County Council is seeking an experienced full-time administrator to support the Specialist Teaching Support Service Team, covering Deaf/Hearing Inclusion, Vision Inclusion and Autism Inclusion. The role can support children aged 0-25 in various settings, with interviews on 19 November 2026 at Staffordshire Place 1.

The post is 37 hours per week, Monday to Friday, on a temporary contract until 31 December 2027.

Qualifications

• Business Administration qualification, NVQ Level 2/3 or equivalent experience.
• Experience of working in an office environment
• Good communication skills to engage our customers and Administration teams to share best practise using digital solutions where appropriate to improve processes.
• An ability to work in a fast-paced, busy environment and to manage changes at short notice, with a flexible approach.
• Strong IT skills with a knowledge of SCC systems or similar packages for data management.
• Commitment to excellent customer service and the achievement of high‑quality services.
• Good administrative organisational skills.

Responsibilities

• maintain records, process applications within regulatory timescales and provide frontline service for all queries for the service area.
• provide a wide range of administrative support including filing, photocopying and postal duties, telephone enquiries, word processing, preparing and distributing paperwork in addition to liaising with customers, contractors and partners.

Skills

Office experience

Good communication

Flexible in fast-paced environments

Strong IT skills

Customer service focus

Organisational skills

Education

NVQ Level 2/3 or equivalent

Tools

SCC systems

Job description

Job Introduction

The Business and Executive Support team are looking for an experienced full time administrator to provide support within their Specialist Teaching Support Service Team

The team comprises of the Deaf/Hearing Inclusion Team, Vision Inclusion Team and the Autism Inclusion Team. The Service supports children and young people aged 0-25 with a diagnosed hearing impairment or vision impairment; or a working diagnosis of autism.

Support can be given at home, in early years settings, mainstream and special schools. This support can continue into Further Education through our ASSIST Team (Post-16 sensory support in Staffordshire).

Main Responsibility

You will:

• provide support by maintaining records, processing applications within regulatory timescales and providing a frontline service for all queries for the service area.
• provide a wide range of administrative support including filing, photocopying and postal duties, telephone enquiries, word processing, preparing and distributing paperwork in addition to liaising with customers, contractors and partners.

The Ideal Candidate

The minimum criteria that will be used to shortlist for this role will be:

• Business Administration qualification, NVQ Level 2/3 or equivalent experience.
• Experience of working in an office environment
• Good communication skills to engage our customers and Administration teams to share best practise using digital solutions where appropriate to improve processes.
• An ability to work in a fast-paced, busy environment and to manage changes at short notice, with a flexible approach.
• Strong IT skills with a knowledge of SCC systems or similar packages for data management.
• Commitment to excellent customer service and the achievement of high‑quality services.
• Good administrative organisational skills

This post is 37 hours per week, Monday to Friday on a temporary contract until the 31st December 2027.

Interviews will take place on the 19th November 2026 at Staffordshire Place 1.

If you require any further information about the job, please contact Beth Goode, Senior Business Support Officer at: [e-mail] or Sarah Lloyd, Senior Team Leader at [e-mail]

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum essential criteria in the ideal section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work‑life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award armed forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.