Business Support Administrator

Cormac; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Corserv Care in Cornwall is seeking a Business Support Administrator to join the Care & Support team. You will provide vital administrative support across the care service, ensuring smooth office operations and timely management of referrals and schedules.

In this role you will help coordinate visits, manage payroll information and mileage data, and work with care coordinators to optimise capacity. A compassionate, detail-oriented approach is essential in a fast-paced environment.

Qualifications

• Demonstrable record keeping experience.
• Ability to work on own initiative and organise workload effectively.
• Collaborative approach to support a fast-paced service.
• Empathy and patience when dealing with customers.
• Clear written and spoken English.
• Proficient in ICT, including Excel, to store data accurately.
• Knowledge of safeguarding policies for vulnerable adults.
• Experience with data management systems for reporting and performance.

Responsibilities

• Manage day-to-day administrative processes for management.
• Prepare planned schedules and adjust daily in response to changes.
• Follow up with workers on lateness and referrals.
• Ensure all care visits are covered with no missed visits.
• Coordinate with care coordinators and external scheduling.
• Support implementation of new systems and processes.
• Maintain awareness of Health & Safety and safeguarding policies.

Skills

Record keeping

Organisational skills

Multi-tasking

Communication

IT skills

Safeguarding

Data management

Tools

Excel

ICT packages

Job description

About the role:

Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a Business Support Administrator to join our dynamic Care & Support team. In this key role, you'll provide vital administrative support across the care service helping to ensure smooth and efficient office operations. If you're looking to grow your career in Care Administration within a supportive and fast-paced environment, we’d love to hear from you.

Role Purpose:

As a member of the Community Services Division within Corserv Care ensure the aims and objectives of the organisation and division are met by providing personalised support to vulnerable adults who live in the community and have identified care & reablement needs.The emphasis being on providing people with safe, responsive, effective, compassionate and high-quality care, via Care & Support. Care & Support works with individuals to ensure care is person centred and provides individuals with long term care and support to enhance the individuals quality of life

What you’ll be doing:

The role is responsible for the day-to-day administrative processes required by management.The role involves preparing planned schedules adjusting schedules on a day-to-day basis in response to short notice sickness/absence, to accommodate new referrals and as a result of any other changing circumstances. Following up with workers if it is noticed they are running late make contact with workers and or s/u’s. Crucially, this role will ensure that all care visits are covered and that no missed visits occur.

Responsibilities and accountabilities

• Gaining payroll information
• Gathering mileage and auditing figures
• Working with strategic teams to create care capacity within the county.
• Report on staffing dependencies in various locations.Close liaison with the Registered Managers to identify pending staff capacity to forward plan the creation of new care runs.
• Setting up new staff and service user on electronic systems. Supporting with implementation of any new systems and processes.
• Working closely with business support administration teams and care coordinator teams with daily changes.
• Communication with external teams around scheduling- for example out of hours service.
• Seek advice from colleagues, other professionals, and line manager where this supports safe and effective decision-making.
• Maintain awareness of policy and procedures to safeguard adults at risk of abuse or neglect, alerting others to risks as appropriate.
• Attend training courses as required and maintain own professional development and competency including having responsibility for own self development on a continual basis.
• Operate with due regard to Corserv’s confidentiality policies, the Data Protection Act and best practice and work at all times within the requirements of Health and Safety legislation.
• Offer safe and appropriate support to each individual in a person-centredway.
• Comply with and maintain best practice in relation to Health & safety matters, which will include basic risk assessments and the prevention and control of infection.
• Ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the service develops to enable effective and appropriate staffing levels to meet demand potentially including working weekends and evenings or early mornings.
• To operate in accordance with the diverse needs of the community to ensure equal access to services.
• Be responsible for self and others continuous development and to undertake relevant training as required.
• Carry out any other duties related to the post at the direction of the Community Services Management Team, which could include those duties listed outside of the local team, i.e. cover across the district or services as required and appropriate to the grading of the post.

About you:

Qualifications & experience

essential criteria:

• Demonstrable skills in record keeping
• Ability to use own initiative and organise workloads of self and other team members effectively
• Ability to work collaboratively to support the continued development and management of a fast-paced service.
• Displays empathy and patience when dealing with customers. Has outline knowledge of tools and techniques for dealing with challenging behaviours and coaches others in their use
• Ability to communicate well with both written and spoken English
• Proficient in the use of all ICT packages, including Excel, to be able to accurately and appropriately store all relevant data in the correct software
• Understands and applies multi- agency safeguarding policies for vulnerable adults
• Demonstrates experience of data management systems, input, extract, manipulating data for performance management and financial reports

Assessment

• Experience of working as part of a team, demonstrating an ability to work on own initiative but also to accept direction and supervision.
• Flexibility in approach to work and providing cover as relevant
• Able to multi –task and prioritise workloads
• Good IT skills relevant to the analysis of information and ability to manage and prioritise workload/projects whilst under pressure to meet deadlines.
• An understanding of the geography of Cornwall to assist with clustering and placement arrangements.
• The normal duties of this role will involve the requirement to work Monday to Friday 9-5 or 8-4 to be discussed.This will include covering the other Schedule when they are on leave.

Safeguarding:

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.

About Corserv Care

Trusted – Positive – Innovative – Collaborative – Join us

It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.

With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.

ABOUT THE TEAM

Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.

Closing Date:

Midnight on Sunday 27th September 2026

Thank you for your interest and we look forward to hearing from you soon!